慌しい一日の終わりには、Residence Inn Vancouver Downtownでおくつろぎください。Residence Inn Vancouver Downtownは、バンクーバーでも指折りの素晴らしい宿泊施設の内の一つです。当施設はバンクーバ・シティ・センター駅から1km、バンクーバー国際空港から13kmと、便利な立地です。イエールタウン・ラウンドハウス駅が徒歩圏内にあります。付近のエリアには、サンセット・ビーチ・パークやカナダ・プレイス、バンクーバー展望台などの多くの観光名所があり、充実した時間をお過ごしいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。バンクーバーの当施設のお客様は、駐車場をご利用いただけます。このホテルの清潔度は高いと評判です。このホテルは、家族連れのお客様に特に好評です。
We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt. I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me. I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies. Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it.
慌しい一日の終わりには、JWマリオット・パルク・バンクーバーでおくつろぎください。JWマリオット・パルク・バンクーバーは、バンクーバーの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はStadium-Chinatown Stationから900m、バンクーバー国際空港から14kmと、便利な立地です。イエールタウン・ラウンドハウス駅が徒歩圏内にあり、市内観光に非常に便利です。付近にはバンクーバー展望台やThe Centre in Vancouver For Performing Arts、バンクーバー市立図書館中央図書館があり、観光に大変便利です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。お車をご利用のお客様は、バンクーバーの当施設提供の駐車場をご利用いただけます。立地重視なら、レビューで立地が好評のこのホテルがお勧めです。このホテルは、家族連れのお客様に好評です。
I found the accommodations to be suitable for a group of four, offering a comfortable space despite being slightly rundown. However, the hotel's excellent location made up for any shortcomings in the room. Overall, my experience was positive, thanks to the convenience of the location and the comfort of the room for our group.