キャピタル アパートメンツ(Capital Apartments)

The room is excellent. Location exceptional, right downtown. Frane from the company is the most helpful person ever and extremely pleasant, when you call him he’s always willing to help and brings everything you need. Only down part is that there is no elevator. Even though Frane helps you with the luggage and all.

My partner and I booked this apartment through ******* for the last week of July months in advance. On 5th July, we received a message from the host saying that they could no longer accept our reservation as they’d had guests with Covid so the apartment had to be empty for 2 weeks. I questioned whether this would actually affect us, as our check-in date was more than 2 weeks from the day they messaged us, and told them that if they couldn’t accommodate us we wanted a full refund. My message was opened by the host within 5 minutes, but they chose to ignore it. I allowed them a day to respond to the message before chasing them up, and still didn’t receive a response from them. I sent them another message the following morning (7th July) asking them to confirm either our reservation going ahead or our refund, and told them that if I still hadn’t heard from them by 5pm I would be contacting *******. This message was never opened by the host, and so I had to take the matter to ******* to get our money back. I am skeptical of the fact that the apartment needs to be empty for 2 weeks, as I’m sure that even during the height of the pandemic it only needed to be 48 hours with a deep clean. I suspect that they cancelled our booking to allow someone else to rebook it at a higher price than we did and gain more profit which is completely immoral. I definitely would not recommend booking this apartment unless you don’t mind running the risk of being rejected at last minute and having to do a lot of legwork to try and get your money back because the hosts can’t be bothered to reply to you. We are very disappointed after looking forward to our stay.

I had a great stay and would recommend. The only thing that was confusing is that it was a different room in terms of design. Everything was nice, clean and had everything that is listed, but it was not a “Paris” room. The design was modern, neutral, in grey tones. I didn’t mind cause I stayed there for 1 night :)

Close proximity to entertainment and food