ローラ ラックス スイーツ(Laura Lux Suites)

I had a one day stay booked at Laura Lux apar**ents in Split prior to traveling to Vis on the following day. On the day of travel (actually whilst I was in Luton Airport), I was messaged to say that the apar**ent was unavailable and that I had been moved to other accommodation, and that the replacement occupation was as good or better than what I had booked. It was not. It was OK, but significantly inferior to what I had booked. I received a discount, which in my view was inadequate. Given the shoddy (and late) trea**ent received, I would not recommend anybody booking this accommodation. It may be very nice indeed but that's only really useful if you get to stay there, and being told the apar**ent is unavailable on the day of travel is just woefully bad.

Customer care hit and miss, and poor clarity of facilities on *********** site. Our reservation clearly stated deluxe room with sea view & kitchen. Toiletries included. There was no kitchen. No toiletries provided. Sea view only on peering out of a high sloping dormer window. When checked in, we were promised daily towel change & bin emptying; this did not happen a single time during a 4 night stay. We had to help ourselves to some fresh towels from a messy linen cupboard. We were offered an upgrade into the larger ‘apar**ent’ on the 3rd night. After wasting an afternoon hanging around to move stuff across, we realised that the apar**ent had not been cleaned properly at all. Dust, grit & hairs all over the floors. Unpleasant smell. We hastily moved back into the smaller room. No apology offered. It is a pity as it marred our experience of a lovely city. Great location of apar**ents to explore the old town.

After knocking on the front gate for about 5 minutes and calling up to the apar**ent, the gate opened and we found the bartender for the local bar who said our hotel manager was in the hospital for a scheduled back surgery and he could let us in instead. Very kind bartender, but a message from the property to let us know of the change would have been much appreciated. Clean apar**ent. Easy walking distance to multiple restaurants and bars. Service needs improvement.