ホームウッド スイーツ バイ ヒルトン ホールヨーク スプリングフィールド / ノース(Homewood Suites by Hilton Holyoke-Springfield/North)

房間設施還行，衞生乾淨，廚房也不錯，員工也很禮貌。

I had a room with nonworking appliances got switched three times in one night, last room one of the bedrooms in the suite was infested with bed bugs. The water coming out the shower n tub and sinks was brown. Elevators expired inspection. I addressed the manager of these concerns and she was rude , didnt care even with photos and videos of these concerns, she refused to refund me and basically told me i shouldnt have stayed in that hotel. She had zero concern for any safety of children which i traveled with because my daughter had special appointments at Boston children’s and near by clinics and i had no choice of staying due to a emergency with my child . Never again

Awesome outdoor grill, great breakfast, friendly staff. Overall smooth and hassle free experience.

Our stay was fine but waiting for about 20 minutes for someone to show up at the front desk when we got there made me nervous. We were there for a wake and a funeral and I was afraid we wouldn’t make it to the wake. We did tho!

The place is clean, quiet, staff respectful. Amenities are great. Complimentary coffee and breakfast!! Great hotel for a brief stay with my family. Very close to Holyoke mall / Round 1

Booked stay through ******* six months in advance only to show up at hotel and was told they were overbooked and didn't have any rooms left. Totally unacceptable for both ******* and Homewood Suites/Hilton. Manager offered to comp stay for another date and I have yet to hear from her. Take my advice and stay somewhere else.

We felt very comfortable and the breakfast and all day coffee and tea was the best.

Motel was convenient to shopping and restaurants. Maintenance and cleanliness needs improvement.

Went to the Big E, hotel was only a few miles away, very spacious, was able to do work and leave it in the next room when I went to sleep.