The check in at the front desk took 1 HOUR, we were part of a group and they gave our reservation and RATE to another party with the same last name. I took two clerks and a manager to correct the problem as we waited. No compensation was offered. The room was dingy and sparsely furnished, needed to be updated, the windows were dirty, the bathroom was extremely small, the tub looked like someone beat it with a chain. The bed sheets were like sandpaper. Even though we requested a late checkout housekeeping knocked on our door waking us at 8 am. Overpriced!
翻訳
水上浩治
クラシックルーム
宿泊: 2023年10月
カップル・夫婦での旅行
2件の口コミ
3.5/5
投稿: 2023年11月26日
The information at the front desk is helpful.
The restaurant in the hotel was better than expected.
翻訳
GrayThomas
クラシックルーム
宿泊: 2023年2月
友人との旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年4月4日
Clean room and overall great stay. I like the vibe at hard rock. I come every year for March madness
翻訳
Jason
2クイーンルーム
宿泊: 2023年5月
家族旅行
3件の口コミ
3.2/5
投稿: 2023年6月28日
Remote to the tv would not work. Only able to turn on tv. Could not lower volume. Asked for a replacement 3x but never showed up. Like pulling teeth to request anything like towels. Horrible service.
翻訳
Ferdosh
クラシックルーム
宿泊: 2022年8月
一人旅
34件の口コミ
4.7/5
素晴らしい
投稿: 2022年9月25日
Amazing place with super cool decoration!
The area of the lake is simply gorgeous!
翻訳
ゲスト
宿泊: 2022年12月
カップル・夫婦での旅行
1件の口コミ
2.7/5
投稿: 2023年1月15日
I booked a King Room with Lake View. The hotel is cool with everything you would expect from anything that has a "Hard Rock" logo to it.
The property is definitely run down and needs an upgrade. Our room was okay. Handles on the drawers were broken off. One of the lamp lights was out. Ceiling in the bathroom was kind of disgusting with stains, rust, and brown spots.
I paid about $350 a night for 2 nights. I would not recommend staying here unless you are on a budget, and you won't be in the room often.
Staff and everyone working at the hotel was nice though.