I had a wonderful perfect stay! I can't tell you how incredibly grateful I am for the week and a half I just spent with you all 🙏. My dad had a housefire, so I have a lot going on up in upstate New York, working seventeen hour days. I really needed to unplug and de-stress, I absolutely was able to do that!!! ! I could not believe how incredibly respectful the staff was, especially in the morning. I live on the road one third of the year, and I have never had the luxury or ability of being able to sleep in, usually because the staff are so noisy going about their business in the morning. Not this place. so incredibly quiet that several mornings I accidentally slept in way past the time I wanted to actually get up, trying not to freak out as I'm looking at the alarm clock indicating it's almost noon because it was just that quiet. I think that's incredible with consideration that the hotel was at 100% occupancy just about the entire time I was there! 👏 I wanted to make it known how incredibly grateful I was to Kayla, who personally oversaw a few aspects of my stay, for example my wanting to extend on two separate occasions. It is very difficult to find people who actually do their job anymore post Covid, most of them seeming to attempt to get away with the bare minimum with respect to their jobs, and how it impacts the hotels I stay in. This young lady went above and beyond the call of duty to ensure a personal matter that I was concerned about was handled perfectly. Post covid, I am quite used to having to double check after people, however, I dare say my concerns had been handled brilliantly, with that old familiar level of professionalism that we all took for granted pre-Covid, where every i dotted and t crossed! So very rare to come across such exceptional levels of professionalism these days, let alone a complete stranger, choosing to go the extra mile for me!! Management material right there!! For this random act of kindness, I had expressed how truly grateful I was to Kayla, who was so humble about it all. I'm pretty sure she was the only one on duty throughout the night, and still took on my personal matter for me, despite all her other many tasks, she demonstrated nothing more than authentic sincerity and gratitude of her being able to be there for me. Such an honor and privilege to come across such a remarkable human being!! 🙏🙏🙏
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