スターブリッジ ホスト ホテル & カンファレンス センター(Sturbridge Host Hotel and Conference Center)

The property did not look like the photos, amenities need to be updated there was no balcony or patio attached to our deluxe room, as pictured on the booking website. Disappointed in the lack of food in house which was stated would be available, it was stated when booking breakfast would be available from 8-11 at an additional cost, we had to leave the hotel which was disappointing. Also stated was a snack /deli this location had only vending machines. The pool temperature was not comfortable, nor was there a hot tub as described on the amenities on the booking site. Unfortunately our family will not be returning for a stay at this location.

Not clean. Found items left behind by orher guests...things just barely under the bed and in the couch cushions (including whipped cream cartridge which no doubt was used for recreational use), left over toiletries in the shower. Very musty smelling. Water leaks in shower and near the ac/heat unit. No working phone in the room but maintenance was very quick to fix it so that was appreciated. The grounds were horrible. Trees down across walkways, construction materisls laid in piles in the grass, outside of building covered in green. We really looked for the good in the place (had our wedding there 10+ years ago and it was dated then but well kept and charming), but it was hard to find something. We had no pillows on the pull out sofa, asked for some and were told they had none. Eventually, staff decided to go into a vacant room and gave us those. Restaurant/ breakfast no longer open... theres a coffe machine tucked away in the lobby but no coffee to be found. We didn't ask for some because at that point, we were just over it. I really hope the owners put money into upgrades and upkeep because this place could be great again.

Wasnt a bad stay, wasnt a great stay. It was convenient for the occasion but had a very weird set up inside

The staff is kind and so very helpful. Hotel is poorly maintained. The indoor pool was freezing. Restaurant was closed because of staffing issues. Luckily the location is very walkable for McDonalds, Burger King, and several other restaurants.

The hotel is rather dilapidated which was surprising. Our room with two double beds (there were four of us) was still not ready at their check in time of 4pm. All they could do was switch us to a room with one king bed and offer a cot. We asked for two cots which they delivered. But these things probably were used in WWII they were so ancient and uncomfortable. They also came with just sheets and one ancient flimsy blanket. But we had an event to be at in a half hour so didn’t have time to wait for our real room. Come bedtime, one of us was chilly. We went to call down to the desk to ask for another blanket and realized our phone wasn’t plugged in. Nor was there a port ANYwhere to be found to plug it in. So I walked the maze up to the desk to ask. I was informed that the hotel did not have any blankets to give. They were all in use. That’s right. Every single one. But I was instead offered more towels to use as blankets. Come check out, there wasn’t even a supervisor present to speak with (I overheard the woman in front of me also complaining and she was told the supervisor conveniently comes in at 11, after checkout time). So I didn’t bother. We didn’t get any offers of money off or anything else. It was rough. Don’t stay here.

Could use updating, wallpaper was falling off walls, but otherwise it was perfectly fine. Our room was very large.

We’ve stayed there 3 times in the last 2 years. Each time it just feels a little less cared for. Our favorite is the walk out patio from our room because it faces such cozy surroundings to the courtyard. We love sitting there looking at the indoor trees, and pool. The pool has been closed each time we went because of cold water temperatures. This last stay (Oct 2023) the drapes in our room were visibly stained, the sheers were so wrinkled, they looked like they were recently rolled up into a ball, our beds squeaked at the slightest of movements and the shower knob took all my strength to turn it on. The bed sheets appeared crisp and clean and I DID NOT see bed bugs, so we stayed. It’s such a cute place, but they need to put more work into it.

Nice location as it is near a large body of water and is conveniently located Quiet and safe. Room was dated and needs updates. Okay stay for one night. Nice property with so much potential.