Hotel und Zimmer nach gewohntem Motel One Stsndart. Besonders hervorzuheben ist das Personal. Es wurde spontan auf unsere Wünsche eingegangen, wir bekamen ein Zimmer mit Balkon und unser Junior (2) wurde wärmsten empfangen. Zum draußen Sitzen bekamen wir nach Anfrage auch extra Decken, An der Bar gibt es leckere Cocktails und Sandwiches, allerdings recht Preisintensiv. Parken kann man gegenüber im Parkaus für 3€ weniger :)
I had a one night stay at this property and it was a mix bag. Some highlights - staff in general were friendly - accessibility to the hotel is good - via public transportation and if you have your own car, there is street parking available and in the shopping centre. Parking in the hotel's garage is on the expensive side of 17.50€ per night - rooms were spacious and clean - water pressure and temperature was good Some improvement points - bathroom size was on the small side, also found that the location of the towel cabinet in the bathroom to be quite dangerous/harzadous as it's placed within a small space area opposite the toilet bowl which if not careful you can potentially hit your head while getting up at the corner of the cabinet - zero recognition or care as a HHonors elite. This has to be one of the first property in Germany or anywhere that matters, not offered any complimentary bottle of water in the room. When I went to request for this after check-in at the reception, they initially was happy to bring me one, but later informed that I had to pay for it as I had the points as the option. I find this pretty sad as it does not even cost €1 for a bottle. - again like a lot of other properties, no minibar in the room and the temperature control in the room was not the best when wanting to cool down the room. The only reason I would return to this property is because of the location, but if I had a car, I would most probably stay back at the Hilton Garden Inn Neckkerpark property which I had much better experience.
The hotel has had some recent renovations but unfortunately they used direct stick carpet which made the floor very hard. It's fairly close to everything, local train will take you into the town center, approximately 15 minutes. The room was a reasonable size and the bed comfortable. Bathroom was OK but the shower was small. It was unusual to find that the bar and restaurant were both closed . However, close by there is a supermarket where you can buy just about anything. There are also many local restaurants withing walking distance. The gentleman on the afternoon shift was extremely helpful with directions and suggestions. Another positive note, is that the hotel is walking distance to the Porsche Museum, which is a must see.
Wir haben Ende 2018 2 Gutscheine für den Sonntags-Brunch geschenkt bekommen und uns sehr gefreut, weil wir ja schon einige male zu Gast waren. Durch Corona und Krankheit konnten wir in d. Zwischenzeit die Gutscheine nicht einlösen. Sie sind 2022 verfallen, was ich sehr befremdlich finde, sie sind je mit 39,- Euro bezahlt und sollten in einem neuen Gutschein verrechnet werden. Einem Haus mit so einem Anspruch und Reputation steht das nicht gut zu Gesicht. Auf mein Schreiben diesbezüglich wurde nicht mal geantwortet. Das nennt man Arroganz gegenüber dem Kunden.