Barcelo Royal Beach Hotel

Stayed here for a week all inclusive (14th to 21st September) with friends - party consisted of 4 adults. The hotel is in a great location close to beach, shops, bars etc. Hotel was clean & tidy, rooms were spacious & comfortable (Junior Suite), towels changed daily. Staff on reception were friendly & very helpful especially Vesalina, also found Vasil, Jenny & Lidiya working on the bars were also friendly & attentive to our needs. There was a great choice of food in the restaurant - very tasty and a wide variety daily (sometimes too much choice!) The only slight negatives were: - the entertainment wasn't up to much - I believe as the season was near the end the entertainment had been scaled back (Hotel was due to close the following week after we left). However, there were some dancers on one night, a quiz another night, bingo, music etc. The downstairs sportsbar had been closed as classed as low season. - there are quite a lot of mosquitos & many people had bites Overall however I would recommend this hotel.

Last year i stayed in the Mena hotel in June 2022 and it was amazing, full of families and my kids really enjoyed the animation team. We had such a great holiday, we decided to book the Barcelo this year. Honestly abit disappointed, we thought the pictures looked great, but didn’t feel the animation team tried as hard with the kids ( age 11 & 4 ). The hotel was clean and tidy and was near all amenities. The food was okay but next year I think we’ll be returning to the Mena Palace.

Was a bit apprehensive as we had booked here our 1st time to bulgaria and some reviews were not kind. We had the most wonderful holiday here the staff were great fary, jenny ,George all staff and the cleaners .the all inclusive was amazing with a great choice of food and drink we are booking again next year and would definitely recommend and so central for the beach and shops

Just returned yesterday after awful flight with jet 2. Firstly the hotel is not a 4 star would say its a 2 or 3. Staff rude and very unfriendly don't listen want to argue with you. Food poor and cold and doesn't change much .bar area by pool and snack bar a bit better Room was nice had a junior suite and was cleaned everyday .

Me and my family visited the hotel in late August and early September and to our surprise the hotel offered great animation which entertained us all day from morning to night. The team worked really hard - they offered different entertainment for us, games, morning and water activities (the girl who was doing the training was so nice and smiling all the time, me and my daughter participated in the training every day), different children program every day (my son was constantly with them all the time, he loved the girls who took care of the children) and really professional evening entertainment programs which were different every night - saxophone and guitar show, dance shows, especially Bulgarian traditional dance show is our favorite because my husband participate with dances, it was so nice experience. The hotel was very nice. The rooms were unique (we were in a room with a sea view) we are very satisfied with the service too. The food was great, drinks also. We spend really good and unforgettable time, we would like to repeat it as soon as possible.

We are currently staying here and if you’re reading this, I wouldn’t bother booking it. The food is terrible. Very limited and Luke warm at best. The pancakes were that hard you could easily use them as a frisbee. We struggled every night to get into the main restaurant as apparently it was always full. The staff are probably the worst I’ve had at a hotel, rude and unhelpful. The all inclusive drinks menu is very limited, and only served till 11pm. If you’re drinking by the pool then you get little plastic cups. The Coca-Cola is worse than cheap cola in the uk and if you want fresh orange, be prepared for a glass that’s 75% water. Whilst our room is a decent size, it’s not really cleaned during the week. Quite a few things are broken or half broken too. My stepsons room had mold in their bathroom too. The pool area is a decent size and we had no real problems getting a bed. There is however a large amount of beds that never really get much sun. It’s got an indoor pool that’s cold, also a spa ( that I never went in). To summarise, if you want a hotel with rude staff, poor food, dirty rooms and a decent sized pool….this is for you.

Firstly our room was perfect, comfy bed and nice view, although maid didn't make much effort in cleaning. The location is also perfect, short walk to beach, shops and bars. Pool was nice and big too. The two things that really let the hotel down where the food and staff attitude. The food although I found something every night was not up to a four or 5 star standard. It was very repetitive and also not presented well. The children's choices was compared to other hotels I've stayed, very limited. There was no fresh omelette made to order available in the morning which was a shame. The deserts however were very nice so was the fresh coffee. The main thing though that I was so surprised at was the staff attitude. There was 2-3 nice staff I met but the rest never smiled, addressed you at the bar, and couldn't even manage a please or thank you. The assistant manager, i never got his name but was working on the morning of 30th September, was extremely rude and full of attitude. The staff on reception weren't much better and couldn't even tell me where I catch the bus to the old Town, which turned out to be a 5 minute walk! I Wouldn't return to this hotel unless it was a bargain. The evening entertainment was also just aimed at children.

We have just recently returned from this hotel, and found the experience very disappointing. Firstly I found the staff to be quite rude, All but one young lady who was on the entrance to the chef’s restaurant who always had a smile for us. The restaurant staff would never speak to you when we said good morning, they were aloof and miserable, my wife is a vegetarian and struggled with the food, we should not have to inform you of them of this as it appears they have had this problem many times before, even the mashed potatoes had meat in it. My daughter did inform one of the chef’s that her mother was vegetarian only to be met with a blank stare then turned and walked away. Our room when we arrived was not clean and was never cleaned the whole week we were there, we kept on asking for the towels to be changed. There lots of Ants over the sun bed covers . At the pool bar the girls serving would not see to my wife they only want to serve the men. I noticed bare electrical wires on all the islands in the swimming pool and tape half wrapped around them . There was a big hole in the bottom of the swimming pool where lots of tiles were missing and the edges were very sharp. All in all a very upsetting experience, I know you can’t please some of the people all the time but basic politeness and cleanliness in my opinion are not to much to ask for. We will not be returning, There are other issues however I have said enough and want to forget the whole experience

We've recently returned from a weeks stay at this hotel and can honestly say it's definitely not a 4 star! There are tiles missing off the bottom of the big pool, all the islands which have lights were left with bare wires! The food was bland and they don't cater for vegetarians. The drinks were all local brands but some of them you just couldn't drink at all! Our room didn't get cleaned the whole week we were there they just replaced the towels and emptied the bins and it was dusty everywhere! But above all this the staff were predominantly rude and miserable. The girls serving at the bar would only serve men and would just leave you standing there until a male colleague came to serve you! I always read trip advisor reviews before booking a family holiday and I know you can't please everyone and some people will just comment for the sake of it. But honestly I was very disappointed with this hotel. We asked about keeping our room on for the last day as our flight was late in the evening to be told 50 lev per hour! Totally unreasonable! So booked the courtesy room the 1 and only for the hotel and theyd even double booked that! The sports bar is nice and the pools are big. The weather was brilliant while we were there just a shame nothing else came up to scratch too! Make sure you make your own entertainment as that wasn't up to much most nights were just dancing shows! Overall I would give it a 3 out of 10!