ザ ドメイン ホテル(The Domain Hotel)

Good location but poor amenities and service. It’s a pity because the location is so good and with better service at the reception and a few improvements in the facilities would make this hotel a true 4 star hotel.

房間乾淨整潔，有早餐，地處硅谷，方便，對面有韓國超市，周邊有餐館

My stay at the domain hotel was average, the lobby area is pretty nice and smells great throughout the hotel. Staff is friendly, For room quality is decent, queen bed were very comfortable with tempurpedic mattress! but I did have an issue with hot water due to the hotel having a machine problem. After speaking with the onsite manager, she waived a day worth of parking My stay was five day four nights. Each morning breakfast is prepared downstairs, check out process fast and easy.

Arrived Friday my room had no hot water ask about and was told they were working on it. Never was fixed and continued to be told it would be fixed after three days was not fixed and I checked out . Only compensation was to not charge me for the additional nights I had reserved. The kicker was they knew about the hot water problem the week before I arrived. Wall paper is peeling rust on the door frame dirty bed skirt, stained towels. I will never go there again

I just checked out of The Domain Hotel this morning after spending two nights there with no hot water. I complained about this, a broken toilet, and a beeping smoke detector in the hallway outside my room after my first night, and my room was moved. But then there was no hot water on the second night in the “upgraded” room! When I complained again, I was simply told my parking would’ve covered ($12). No apology. Just a clipped, rude offer from the front desk clerk that I could talk to the manager later. This is unacceptable. I am a business traveler and have reservations at The Domain Hotel for many days through the next month. There’s no way I will return or people from my company will return in these circumstances. What a terrible way to treat return business clientele! No hot water for two nights-- who would stay here?

I booked a hotel for a week. I booked the cheapest room. when I arrived, they told me that I would have to pay an additional $25 per night for the room, which is $175 per week, because there was no cheaper room. Later, I decided to extend the reservation for another week and when I went to pay for the same room, which I had blocked for $25 per day more, I was told to pay another $10 per day. those. At first I was asked to pay an additional $175 and then the next week $280 more. this looks like cheating

I stayed here between Feb 5th until Feb 6th and I won't be staying here again. The night I stayed in, the people beside my room tried opening my door and I couldn't sleep at night due to the noise (excessive amount of swearing and loud voices). I felt unsafe. I made a request to the front desk to change my room and so they disabled my access on the FOB and changed my room with a new FOB. But I found out on Feb 6th as I was leaving my room that the door wouldn't lock physically. I took a video and showed the front desk and they wouldn't believe me at first until their manager tried. They were able to push open the door with ease. At this point, I was lacking sleep and did not feel safe at all and so I requested to check out immediately. I was supposed to stay until Feb 8th but too many things happened already. Since I was visiting my boyfriend, he came to see me on the 6th and he didn't realize I had switched rooms and used the original key card he had to open the original room and realized it was empty. FOB for original room was never deactivated. At this point, 2 rooms have security issues. I really don't recommend this place until they fix their system to ensure the cards work properly and to ensure the doors actually lock. As a female who travelled alone, I really didn't feel safe at all.

I’ve stayed a decent amount over the last year, but it seems to be going down hill a bit. Bathrooms continue to be extremely outdated. I asked someone at the front desk for coffee (as he was looking at his phone) and he didn’t know if he had non decaf coffee or not for the room. Only consistent is the fantastic service at the cantina.