スラバヤのゼン ルームスホテル

The Receptions not really friendly, but the other staffs are really helpfull. The breakfeast was great, but the pool is cold, maybe it will be perfect if the pool come with warm water. The picture of ballerina in the room and hall make the ambience little bit spooky.

うらやましい場所に位置するこのホテルは、地元の人の間で人気を博しています。到着すると、温かい歓迎をしてくれた親切なスタッフのチームが迎えてくれました。朝食ビュッフェは格別で、社内のナシゴレンを試すことを強くお勧めします。広とした部屋は、いくつかの設備が欠けていましたが、それ以外は快適でした。しかし、湿気とほこりのわずかな臭いに気づきました。私たちが持っていた小さな疑問の1つは、照明です - 調光の光は、特に日没後に十分な照明を提供するのに十分な強さを持っていません。さらに、2つの部屋に2人のゲストが予約されているにもかかわらず、部屋に提供されているスリッパが1足しかないことに失望しました。これはコスト削減の措置ですか?ホテルの車のサービスを出発時に空港に連れて行くように手配したとき、私たちの最大の問題は発生しました。運転手は最初に両親を国内ターミナルに降ろしましたが、その後、彼らは私たちに国際ターミナルに連れて行くために追加料金を支払うように通知しました。ホテルのチャーターカーサービスにすでにプレミアムを支払っていたのですが、ドライバーがこの追加料金を前もって開示しなかったのは残念でした。利益率の重要性を理解していますが、ゲストとの透明性と誠実さを優先することが重要であると考えています。全体的に、このホテルは私たちが支払った価格にまともな選択でした。小さな欠点にもかかわらず、私たちは滞在を楽しんで、フレンドリーなスタッフと素晴らしい朝食に感謝しました。

どの接客態度も素晴らしいです！朝食もとても充実しています！ただホテル側の衛生管理が行き届いていないだけです。私が泊まった部屋にはバスタオルもペーパータオルもありませんでした。冷蔵庫の近くに大きな水たまりが！歯磨き用の水筒がない！ソファーに多少の髪の毛があったり、お風呂場に水垢があったり！フロント勤務時間管理（深夜チェックイン不可）！ホテルのロケーションはとても良く、設備やハードウェアも良く、皆さんとても親切ですが、システムと管理に問題があります。

Prices are good, staffs are friendly. Only downside: there's a cockroach in my room :(

私は素晴らしく楽しい滞在をしました、部屋はきれいでした、朝食のスプレッドは合理的で良かったです。スタッフはとても親切でフレンドリーでした。私が持っていた唯一の問題は、スイミングプールが汚れていて、あえて介入しませんでした。しかし、全体的にシェラトンに滞在するのは素晴らしい経験でした!

This is our first time visit Surabaya. We stayed for 2 nights 2 rooms. Everything was smooth but one thing that i dispointed was the guy staff at restaurant when we had a breakfast last day. In the front restaurant he asked for room number which was very normal i told him 2 rooms my kids 2 infant 1 my niece 1 and i told him my husband will be here soon then i walked to find our table and prepare my kids meal suddenly he came again with same question he said their SOP 1 room for 2 adults he asked how old my older kids. It doesnt make sense cause he can see my older kid far from ADULT he just 8 years old. And i told him i came here with 3 adult, 2 kids, 1 infant so whats the problem ??? I took 2 rooms. He said sorry at the end but its ruin my morning mood :( But the food was great by the way..

My stay at the Shangri La Surabaya was nice. I visited for two nights on business. Before I arrived, they had arranged transport from the airport which was incredibly efficient and easy. When I arrived, I was given a room on the 17th floor which is the top floor. It wasn't bad but could do with some updates to make it look more modern. The bed was comfortable and a good size, although there were a few scuffs here and there. The bathroom was small but had all of the essentials that you would need - however, both the shower door and floor could have been cleaned to a higher standard. The hotel is located in central Surabaya which made it easy to access shops and restaurants nearby. I had access to their Horizon Club lounge on the 12th floor that offers delicious breakfast service with nice views of the city skyline. Overall, my stay at Shangri La Surabaya was very enjoyable and I wouldn't hesitate to recommend it to anyone else who's looking for something luxurious yet budget friendly in this part of Indonesia. The service provided by staff was top-notch and they did an amazing job making sure my stay went smoothly all throughout my visit. The gym and pool are nice features if you want to sweat and relax

The check-in lobby is on the top floor while the lower lobby is only for drop-offs. Didn't expect anything because I ordered the lowest room, apparently at check-in I was told that my room was double-upgraded from superior (44 m2) to executive (81 m2). If the superior type is just an ordinary room without a pantry, the executive type has a complete kitchen and equipment. The room is very spacious consisting of 4 rooms, consist of the bedroom, bathroom, living and dining room, and kitchen. The rooms smells good and there is no damp smell at all. All equipment works fine For the living room there is a dining table equipped with 3 chairs, a long sofa and a small sofa with a large TV. The kitchen has a washing machine, oven, zinc, refrigerator, electric stove, coffee machine, toaster, kettle, rice cooker. Very complete and still looks all shiny. Tableware includes spoons, forks, chopsticks, knives, ladle, scissors, corkscrews, bowls, teapots, cething, plates, various glasses and mugs, pans. For bottled mineral water, 2 bottles of 600 ml are provided, coffee uses excelso coffee capsules, tea uses the Dilmah brand. Kitchen amenities are also very complete, namely sunlight and sponges, plus liquid soap is also provided for washing. So oakwood is perfect for those who long-stay or gather in parties with friends The bedroom is also quite spacious, equipped with a cupboard, desk, work desk and chair. Adequate sized TV with digital viewing and wifi also runs smoothly. There are also many room sockets so you don't get confused if you bring lots of electronic equipment. The soft mattress is great for sleeping with 4 regular pillows and 2 decorative pillows. For the anniversary set, they are given a large slice of cake with an art towel. The bathroom is equipped with a bathtub, shower and rain shower, closet and sink. Towels are provided 2 bath towels and hand towels. Complete amenities for Budi Jaya production. The bathtub has clear water and fills up quickly, anti-drama. Swimming pool, fitness and spa facilities are available on the F floor. The swimming pool is indoor and a bit dark, forget whether there is a children's pool or not. Complete fitness equipment, the brand is life fitness, each treadmill is also provided with its own TV. Breakfast at Oakwood starts at 06.00-10.00. The taste is quite suitable on my tongue and the variant are considered complete. Breakfast conditions are also crowded 1. Waffles and Pancakes 2. Indonesian Corner (Yellow rice, beans, noodles, fried chicken, Rawon) 3. Madura porridge (pearls, marrow, grendul, pandan, green beans) 4. Beverage (Coffee and tea, herbal medicine, infused water, juice (orange and guava)) 5. Indomie Corner 6. Traditional snacks, pudding, rounds 7. Bakery Pastry (Croissant, Danish, bread, muffin, Sandwich) 8. Salad and fruit, Bircher muesli, yoghurt 9. Fried rice, fried noodles, vegetables, curry chicken, fish 10. Western (Fried Potatoes, Roasted Chicken, Baked Tomatoes, Baked Beans, Chicken and B

Acceptable standard as a HIExpress. Room is average size, bathroom a little small and towels looking a little tired. Got a lousy view though, looking out to a roof with ladder for workers to climb to the water tank. Had to draw the curtain most of the time. Breakfast was better than the usual grab-and-go, which they also provide beside the buffet spread. Customer service from the staff was good. All very polite. Laundry facilities was pay per use. Some meeting rooms available. Easy to call ride hailing.