Philippine Gateway Hotel

My wife and young child are current guests. The shower door was out of alignment and shattered. My wife suffered small cuts to her hand while my daughter was taking a shower. They added insult to injury by charging us for the shower door. Perhaps it’s my American sensibilities but there is no way this would pass in the states

Given the room rates and the fact that this is a standard-class hotel, this would be the best place you could stay in Surigao City. The hotel seems to have been recently renovated. The room I got was clean, and everything (including the air conditioner, bathroom, and refrigerator) was working. While the complimentary breakfast offers minimal choices, it is a buffet rather than a plated breakfast. For those who want to have specific things at breakfast, I would suggest you either bring it with you or store it in the refrigerator; if not, buy it from the Gaisano Mall down the street.

The hotel is under construction, it was noisy. No wifi, no cable, no hot shower. The bed linen is dirty. Staffs are not truthful about the construction going on the floor. Food is bad, had to go out and look for a fast food. Terrible experience

We contacted the hotel before booking rooms to confirm children's pool access. Upon arrival (8 adults, 2 children), we were told the pools were closed for maintenance; negating the entire reason for choosing that hotel. Rooms were ok - bathrooms needed work. Restaurant was ridiculous. Ordered a bacon cheeseburger, took more than an hour before it was ready. Everyone else decided to order out, so placed order for burger, then traveled to the mall and bought fried chicken, etc. Long line at the Jollybee, but still returned and delivered everyone's food before burger was ready. Was charged 400 Philippine pesos (about 8 dollars) for 3 slices of bacon - an "add on".