ザ パインズ ホテル(The Pines Hotel)

Room 35 above kitchen with noisy extractor fans. Kept us awake untill gone 11pm and was woken when fans came on in the morning. House keeping staff were having a meeting outside our room at 0830. Not very professional. One good point was that the reception staff were very good. Still waiting for the toast we orderd for breakfast.

Very good property. Lovely dining room with view over the sea! Nothing extraordinary one way or another!

The Pines Hotel is situated in a great position, overlooking the sea. On first appearance - the main entrance of the hotel looks rather tired. I understand there is work in process to freshen up the rooms, but our room needed some TLC. On a positive note, we booked a sea view room which did not disappoint. Was truly wonderful hearing and seeing the sea and watching as weather rolled in and out during our stay. The bed was wonderfully comfortable and everywhere was clean. We had dinner in the hotel on the first night of our stay - the food was lovely and looked and tasted great, however, we were surprised at how high prices were. Would have loved to say our stay was excellent, and I’m sure once all the redecorating is complete, the Pines Hotel will be truly special. Just not there, yet.

Sadly a very disappointing stay. The first room the window would not close and the room was freezing. Moved next door to another room. Not such a nice view but windows that did their job. Room still cold so turned radiator thermostat up, only to find nothing happened. After another trip to reception was given a plug in radiator to use as the heating was on a timer. This was now after 5pm. What time does heating come on. We actually wanted to leave at this point. We were cold and fed up. Had to book a time slot for a buffet breakfast. Just weird.

Great stay in a Seaview room Staff were friendly and helpful and breakfast and dinner one night if our stay really good quality. Group of 10 celebrating and the hotel was very accommodating

We. stayed for one night, polite friendly staff, great room, lovely breakfast and perfect location with stairs to the beach.

Welcoming, friendly and helpful staff. Excellent location for walking to Old Harry and Studland. 20 minute walk to Swanage centre for pubs, etc. Great views over the bay and private access to a small peaceful beach. Adequate parking available and included in the price. Excellent breakfast. Good evening meal menu and service with good value, excellent quality main courses and good quality but rather overpriced starters and desserts. Having spent a few days in Swanage for our visit, we didn’t spot anywhere better and are very happy with our choice of the Pines Hotel.

Everyone was so kind and friendly - nothing could be too much trouble. Storm Babet was a problem, but you can't blame the hotel for that!

Comfortable hotel, staff excellent. More choice on evening menu would be good. Some restaurants always have prawn cocktail, salmon and steak as go to on the menu in case the other choices are not for you.