グレート ナショナル グランド ホテル スワンシー(Cbh Grand Hotel Swansea)

this hotel not recommend to travel during summer time, because its Air-conditioner is very noisy and not cool at all.

Great spot in Swansea and very clean! Easy to get to places and helpful staff!

廁所馬桶是壞的，由於房間電話也故障，衹能步行到一樓了前台聯繫維修人員上門檢修，等待30分鐘後維修人員未攜帶任何工具上門維修，期間離開兩次為取工具，最後沒有完成維修，酒店建議我們換其它酒店，但是家人因為時差關係已經就寢，故無法接受更換酒店的要求。 到第二天白天，酒店告知攜程工作日上午6:30可以用早餐，可惜在我與家人於6:40到達一樓餐廳時被告知7點才開始用餐，是酒店前台弄錯了時間。

非常一般，但地理位置優越

太殘舊了，前台服務不積極，對反映的情況（被子太薄，暖氣不行）衹説沒辦法

Friendly staff, good value, hotel quite worn and damaged. Great location for public transport by railway station but no noise from trains could be heard.

Brilliant bath - water pressure & temperature was great. Bathroom was huge, however toilet was dirty. Pillows were very flat, old & lumpy. When we phoned to request new ones we were advised the room already had adequate pillows & that they might not have enough spare ones. When we received new ones, they were exactly the same as the ones the room already had. The mattresses were very uncomfortable. The hallway to our room smelt very musty. Check in staff & night concierge were inattentive & uninterested. Very noisy traffic & pedestrians - room was not sound proofed. There was no information in our room regarding wifi, places to eat, hotel facilities, etc. The coffee mugs were dusty, as was the floor. Overall a really disappointing stay. Honestly couldn’t wait to leave. We had really looked forward to our stay.

Mixed feelings about this hotel - guess it depends on which room you’re given. But very friendly and welcoming staff/front desk. Despite reviews that the rooms were refurbished, the room I was assigned to had many problems, and I doubt it was actually refurbished. The sealed windows had rain water sipping in, the mold on the walls beside the window is telling that this has gone on for awhile. The bed’s head rest does not fully go against the wall, so you can see a layer of dust when reaching to use the power sockets or switches beside the bed. The shower only had scalding hot water, was not able to shower. Informed the (same) friendly staff the next morning about the leaking windows, and he changed the room for me as I stayed more than 2 night. The next room was way better - window that opened (for ventilation) yet no rain sipping in when closed. Shower worked perfectly.

The staff were extremely helpful, providing a heater and doing everything with a smile. They are awesome! The room was comfortable and cosy once I was given a heater. Top marks!