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The hotel is very central, looks nice from the outside & foyer, and the room was a good size & kept clean. That’s where the good stuff ends! The first morning we were woken up by the cleaner banging on the door for room service at 0830!!! We put the do not disturb sign on after that but they shouldn’t be there at 0830. The pool area looks nice but the whole time there is banging music playing so not relaxing. The lifts are few and small so you routinely have to wait ages for a lift. The real let down was the food. The restaurant caters for Middle Eastern guests who must like their food cold - Everything was cold! Breakfast was especially bad - cold eggs, pancakes, omelettes, the list goes on! Even to get toast was a challenge - 2 toasters were so low powered it generally took 4 passes to get bread looking brown! Each morning I left breakfast angry and still hungry. The hotel clientele is predominantly from the Middle East which I have no problem with, but if the hotel, supposedly a 5 Star hotel, are unable to provide hot, even warm, food then I would advise any British tourists to stay away

We loved the hotel's location, tucked away and surrounded by trees, offering a peaceful, secluded atmosphere that feels like you're immersed in nature. The interior design is beautiful, and the staff was exceptionally friendly and helpful. Special thanks to Rossitsa, Stoyan, and Ivan for making our stay smooth and enjoyable. Our room was spotless, with a lovely view and all the amenities we needed. The housekeeping staff, though we didn’t catch her name, ensured our room was tidy, fresh, and impeccably clean every day. As for the food, it was absolutely delicious and full of flavor.