Holiday Inn Express Swindon City Centre

Nice and comfortable sleep. Excellent service. Just one on the lift that requires repair to facilitate access to top floor

Good hotel for a fair price. The breakfast was ok and the location is in the old town very close to the train station. Friendly staff.

Very convenience location, however the lift to allow guests to access check-in/check-out level was out of services for weeks still not fixed.

Over night stay visiting family nearby. Firstly my fault I thought I booked holiday inn Swindon west as we have stayed there before so it was the wrong hotel booked and the car parking was a few minutes walk. The lift was out of order when we arrived so we had to walk up stairs to our room thankfully we were on the first floor. Room was big enough and very clean however the kettle didn’t work so a cup of tea before bed was out of the question. Breakfast was nice freshly stocked with well cooked breakfast items. The area was quite noisy with people nearby outside the hotel however it was a Thursday evening.

On arrival, the receptionist helped me book a room and got me sorted really quick. Afterwards, i ordered some food in the restaurant, and I recommend trying the chicken it's amazing. Thank you, Socorrina and rabeka, for making me feel welcome, and for doing your job properly

Reserved a room for one night on our return to Heathrow from Wales. When we entered the lobby, there was no desk clerk -- only two security guards at a card table, who immediately jumped up and announced that the hotel had "no rooms." When informed that the website said otherwise and, moreover, that we had a reservation, they reiterated the no rooms thing, then literally grabbed us and dragged us outside! I don't know what's going on at this place, but it is incredibly sketchy -- IHG needs to do some serious work. STAY AWAY.

IHG cancelled our booking with no explanation appalling service for a large company. They then expected us to pay for another room in another with no compensation with a price difference of £250. Our booking was made 10months prior to date of stay to ensure we had accommodation for the air show

Booked this hotel back in August 2021 for July 2022 to attend the Royal Air Show ,(which has been rescheduled a few times) had a phone call today to tell us they have cancelled our booking due to "a private contract" and we should look at the Jury's Inn or Holiday Inn swindon west . Jury's Inn is fully booked and the Holiday Inn is £350 - we paid just over £100. Cancelling 4 months out either means we stump up a lot more money or we try to cancel our plans. Holiday Inn offered us nothing by way of an apology nor did they even apologise, we asked for the cancellation via email, they won't even do that. So thanks Holiday Inn for making a difficult few years even worse

Stay was OK. Staff were excellent. However one of the lifts was broken and the room and decor just looked tired and shabby