ノボテル シドニー オリンピック パークに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback following your recent stay. We are very sorry to hear that the shower height in your room caused difficulty due to your mobility needs, and that this meant you were unable to use it comfortably. This is certainly not the experience we want for our guests.Your comments have been shared with our team for review, and we sincerely appreciate you bringing this to our attention so we can better support accessibility needs in future room allocations.We hope to have the opportunity to welcome you back again for a more comfortable stay.Kind regards,Chelsea BeanAssistant Manager

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear you found our hotel a good location for events and that our team was able to promptly assist you when the electrical issue occurred, ensuring you were relocated quickly and comfortably.We do apologise for the inconvenience caused by the power issue in your original room, and appreciate your understanding as the team worked to resolve it.We hope to have the opportunity to welcome you back to Novotel Sydney Olympic Park again in the future.Kind regards,Chelsea BeanAssistant Manager

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location near the stadium. We apologise for the noise you experienced during your stay and appreciate you bringing this to our attention, as it helps us identify areas for improvement.We hope to welcome you back for a quieter and even more comfortable stay in the future.Kind regards,Chelsea BeanAssistant Manager

ホテルからの返信: Dear Guest,Thank you for sharing your feedback regarding your recent experience at Novotel Sydney Olympic Park. I sincerely apologize for the inconvenience you encountered concerning the billing error and the subsequent delay in the refund process. We strive to ensure a seamless experience for all our guests, and it is disheartening to hear that we fell short in this case.Please be assured that your comments regarding customer service and urgency have been noted. I understand how frustrating it can be to deal with financial discrepancies, and I appreciate your patience while our finance team processes refunds. We aim to handle such matters with the utmost efficiency, and I regret that this was not your experience.Thank you once again for your feedback. We value your input as it helps us improve our services. I hope you will reconsider your decision and provide us with another opportunity to serve you better in the future.Kind regards,Chelsea BeanAssistant Manager

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback following your stay. We’re pleased to hear your experience met your expectations and that you would recommend us.We appreciate your support and hope to welcome you back again in the future.Kind regards,Chelsea BeanAssistant Manager