25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!
With a stay at The Lodge, Blacktown - Sydney in Sydney (Rooty Hill), you'll be steps from Blacktown International Sportspark and 5 minutes by foot from Western Sydney Parklands. This hotel is 29.9 mi (48.1 km) from Blue Mountains National Park and 1.8 mi (2.8 km) from Nurragingy Reserve.
Make use of convenient amenities such as complimentary wireless internet access, a reception hall, and a vending machine.
You can enjoy a meal at Parklands Cafe serving the guests of The Lodge, Blacktown - Sydney, or stop in at the grocery/convenience store. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Planning an event in Sydney? This hotel has 3531 square feet (328 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Stay in one of 37 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
慌しい一日の終わりには、プントヒル ノーウェストでおくつろぎください。プントヒル ノーウェストは、Norwestでも指折りの素晴らしい宿泊施設の内の一つです。当施設からウェストメッド駅までわずか12km、シドニー国際空港まで37kmと、交通が非常に便利です。付近にはVirgin Active Norwest Gymやケリーヴィル・メモリアル保護区、Hillsong Chapelがあり、観光に大変便利です。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。Norwestの当施設のお客様は、駐車場をご利用いただけます。
ゲゲスト2023.01.12
Great location. Room was very clean and service was excellent. Cafe on premises was convenient with a good selection. Also close to fine restaurants. Definitely will stay again and highly recommend this accommodation.
2023年に改装されたMantra Castle Hill Sydneyは、Castle Hillで宿泊予定のお客様に非常にお勧めです。当施設からウェストメッド駅まで約12km、シドニー国際空港まで約40km、移動に便利です。Virgin Active Norwest GymやLollipop's Playland & Cafe、Flip Out Castle Hillなど、徒歩圏内に多くの観光名所があります。館内の様々な施設で、有意義にお過ごしいただけます。
Ho soggiornato in questo hotel per ben 10 giorni, venendo dall’Italia per una conferenza presso l’International Conference Centre ICC e rimanendo poi per vacanza. L’esperienza è stata pessima, il servizio NON è assolutamente quello di un hotel 4 stelle ma equivale a malapena a un 2 stelle europeo. I pochi vantaggi (la vicinanza all’ICC, che si raggiunge in 5 minuti a piedi attraversando un parco, e la camera, nel nostro caso moderna e spaziosa con letto comodo) sono stati ANNULLATI DAL SERVIZIO A DIR POCO PESSIMO. Se si potessero dare 0 stelle le darei! Ecco i problemi che abbiamo incontrato: 1) Non vengono effettuate le pulizie quotidianamente e non vengono sostituiti gli asciugamani e le lenzuola. Ho dovuto chiedere varie volte esplicitamente al ragazzo delle pulizie di venire a pulire, di darci asciugamani puliti e di rifarci il letto. La reception non ha fatto nulla per risolvere il problema, tanto che l’ultima sera, tornando in camera, abbiamo scoperto che nessuno era passato a rassettare la camera (nonostante avessimo anche lasciato il cartello fuori dalla porta) e, oltre ad avere il letto ancora sfatto dalla mattina, eravamo addirittura senza carta igienica e asciugamani, che sono dovuta andare a chiedere al portiere notturno (si vedano le foto che allego). 2) In fase di prenotazione, aggiungere la colazione alla camera ci è costato 50 AUD a persona al giorno in più rispetto al prezzo della sola camera. Una volta arrivati, abbiamo scoperto che la colazione era pubblicizzata fuori dall’hotel come aperta a tutti quanti al costo di 15 AUD (si vedano le foto che allego). Il risultato era che alle 9 di mattina il buffet (già di per sé ridottissimo, sia come spazi che come quantità di cibo) era esaurito e non veniva nemmeno ripristinato (varie volte ho chiesto di riportare i corn flakes, che erano terminati, e si sono rifiutati). 3) Il personale non è assolutamente disponibile a risolvere i problemi e nemmeno a fornire informazioni turistiche. Non sono nemmeno riuscita ad ottenere la ricevuta per il late check-out e non ho potuto farmelo rimborsare al lavoro. 4) Le camere ai primi piani come la nostra sono affacciate su una strada trafficata e molto vicine al palazzo di fronte, per cui non si può sfruttare la terrazza e non si possono tenere le finestre aperte, costringendo a utilizzare sempre l’aria condizionata anche quando fuori non è troppo caldo. Nel complesso, a chi deve andare all’ICC e vuole fare anche turismo, suggerirei di soggiornare nei pressi della fermata dei traghetti Barangaroo (molto più comoda per raggiungere le altre zone della città) e raggiungere l’ICC attraverso il ponte pedonale Pyrmont.