When I booked the room through *******, I deliberately filtered properties that were Pet Friendly. S8 was one that appeared.
Upon check in, I was told that since I didn't say that I was bringing a pet, I wasn't allowed to stay in the 2nd floor room that was booked.
They charged me another $10 to change the room to a ground floor, plus an additional $20 for having a pet.
I paid the additional charges on my credit card.
The following morning after I checked out I received a call from the manager claiming I didn't pay the additional $30, which I said I did using the credit card terminal at the front desk.
I had to confirm with my online credit card transaction to confirm that I had paid. Which, when asked if he checked the transactions on his debit machine, he was able to admit.
I tried to explain 5 times, but he wouldn't listen.
Eventually he confirmed I had paid.
This place was unprofessional and poorly maintained.
自動翻訳