Came on Dec 24th and left on Sunday 26th. To start, the reception allowed to see only the forehead of person at the reception, when you arrive it seem like no one is there, not sure if they see who gets in and out of the property. Room was very clean, the facilities are beautiful and clean, location is perfect, tv had no very good reception, but no big deal with that. On 25th morning, asked receptionist for someone please clean up the room and some extra towels, the person at the reception said ”ok”, but when came back, after 2 excursions and the whole day out, room was not even free of garbage, not extra towels. Next and last day, we planned to have breakfast before checking out, but, at 7:30am, person at the reception said, breakfast was served until 8:30am. When we checked in, person at the reception said Breakfast was served everyday at 7am. So we had tamales and atole, which was nice too but with 9YO, 2YO children plus grandma outside with that cold, well, it was warmer and more confortable inside. Maybe Dec 24th and 25th are too complicated for people who work there. But, I will pay something more affordable, for better service next time.
43レビュー