オールトゥルホテルビンタン - タンジュンピナン(Alltrue Hotel Bintan - Tanjungpinang)

Friendly staff. Good service. Can add more variety of food for breakfast buffet.

Initially i wouldn't want to give Alltrue Hotel a bad review. The room was really nice, comfortable and clean. The whole hotel looked really pleasant and the staff were very smiley and friendly. But something happened during our first night stay over during CNY recently. Me and my husband was asleep and suddenly we got woken up by a loud singing voice that echoed the whole room at 3am in the middle of night. The TV turned on by itself and a creepy figure was standing in the screen singing. For some reason, the sound of the TV was super loud. My husband immediately switched off the TV after he noticed i was trembling very badly. We immediately ran out of the room to find the reception and asked the staff on duty to come up to our room to rectify the issue. Upon turning the TV back on, the figure was still there singing. The staff told us that someone(might be another guest) has been pranking the hotel by casting this specific video to random TVs in the hotel as they are using smart TV. He changed our TV WIFI to another private network and assured us that it would not happen again. The next day at 12 noon, the same thing happened to another TV in the hotel as we can hear the loud singing coming from outside of our room again. The staff on duty promptly turned it off. My husband immediately went down to the reception and informed the staff on duty(different staffs because change of shift) what happened last night and asked them if they are able to solve the issue. They just replied that there is a hacker doing this and that they have called the technician in to rectify the issue. Sadly the issued is never solved and we had to unplug the TV from the socket to prevent anyone from casting the video to our TV. Through the entire stay, i felt so uneasy just being in our room even if the plug is unplugged. I had time sleeping every night even though the bed is super comfortable. Till the very end of our stay, we found out that the issue is still there and anyone on the same WIFI can still cast any videos to our room TV. Honestly we are quite disappointed on how they handle everything. They did not apologize sincerely and follow up with us on this issue. But overall, i don't blame them because this problem came up due to this prankster and security lapse as they have very weak WIFI password and protection. Till today I'm still traumatized by it and have problem sleeping at night because of this. Just wanted to remind everyone to unplug the TV from the socket when you stay at any places with a smart TV as people are able to cast videos even on TVs that are on stand by mode. Really disappointed because i really liked the room and the ambience. I just wished that there was a follow up on the issue or solving the issue properly would have been good so i could have feel comfortable for the rest of the stay.

It was very nice to stay there. Room and hotel are clean. The staff is very nice, humble, helpful and polite. Thanks to all for everything.

Staff was super friendly and helpful! Since hotel is new, room was v aesthetic and comfortable to stay in. One downside is my room for the first 2 days had a foul smell coming from the drain in the toilet. Changed room for the last day and the smell was gone. Would recommend this hotel if you are coming to tanjung pinang.

まず第一に、リブランドされ、リタッチされた新しいホテルです。良い部屋と室内設備を備えたシンプルなホテルで、その雰囲気が大好きです。朝食メニューはまあまあだったので、もう少し選択肢が必要だと思います。スタッフはよかったですが、さらなる改善が必要です。チェックインは良好でしたが、それでも現金でデポジットする必要がありました（私はキャッシュレスです）。ルームサービスのメニューがわかりにくい。全体として、訪問して料金を再確認します。よくやった

これは私の旅行経験を通じて最高のホテル体験でした。 12人の大家族を連れて行きましたが、決して簡単ではありませんでしたが、ホテルのスタッフは私たちの多くの問題を和らげるために全力を尽くしてくれました。スタッフはとても誠実で、買い物のヒント、食べ物の入手場所、交通手段、さらには食べ物についても助けてくれました。ホテルの GM またはオーナーに最高の賛辞を送ります。彼女は間違いなく、私たちが安全にフェリー ターミナルに送られるよう尽力して​​くれました。彼女はとても謙虚で、間違いなく私たちの経験を素晴らしいものにしてくれました。ホテルの部屋は確かに新しくて快適でした。フロントデスクは、コネクティングルームが可能であり、同じ階にあることを確認しました。それに加えて、Wi-Fiはホテル全体で良好でした。簡単な接続。もう一つの褒め言葉はレストランのシェフに贈られます。食事は質が高く、待つ価値がありました。少し問題がありましたが、サービスの回復は速く、素晴らしかったです。スタッフからは心からの謝罪があり、改善を確実にしました。朝食も大好きです。広がりも良く、食べ物についての否定的なコメントは正直ありません。本当によく調理されていて美味しかったです！このホテルはサービスと品質の点で高い評価を受けるに値します。私たちはすでに戻る計画を立てています！私たちの滞在を素晴らしい思い出深いものにしてくれたすべてのスタッフに改めて感謝します。

スタッフは質問のあらゆる面で非常に親切です。とても上手な英語、部屋は広々としていて、いつも笑顔です。このインドネシアの島で 1 日を始めるには、朝食が欠かせません。新しく改装され、2023 年 10 月にオープンしたばかりのこのホテルを見つけました。ファーストクラスのサービスを備えた、手頃な価格で清潔なホテルをお探しなら、ここを予約してください。