This is our go to hotel whenever we are in the area to see family. Rooms are clean and staff are always welcoming and nice. I feel safe there and they have all the usual amenities. Beds are comfortable and we’ve never had an issue there. Conveniently located near the freeway and all of our family.
We arrived early and were very grateful that we were able to get a room a couple hours before checkin time. While I was checking in, there was an extremely unprofessional lady (I think she may have been the manager) on the phone speaking extremely loudly and ghetto (it’s the best way to describe her conversation). She was on the phone speaking about getting keys from another location because this location was had low quantity. She went on to say something about the payment and a check needing to clear. I attempted to block out the conversation while I was being checked in but she was sooooo loud. The young lady checked us in and I was actually surprised that we did not receive any type of welcome gift similar to what we receive for elite status. Not even water. We were in a corner room with an amazing view. The room was spacious; however, the bathroom was very tight. The toilet is literally in front of the door which made it tight getting in and out of the bathroom. The room was overall clean, except the floor doesn’t seem to be mopped often. I accidentally dropped some food and got a wet paper towel to wipe it up and it was filthy. The location is perfect with access to lots of high end restaurants. However, gluten free options are limited. I stayed at a different hotel about a block or so away earlier during the summer and it was an absolute struggle trying to find good gluten free options in this area. I doubt that we will return to this location, although I really wanted to like it.
I stayed in the Best Western in Lake Worth, Texas. The area has lots of everything, from restaurants, sites, all businesses needed and in close proximity. The rooms are clean. The service is friendly, and extremely accommodating. The continental breakfast is good. The pool is immaculate! Very clean and the water is perfectly balanced. I stayed in the Best Western, same location, 3 times. All 3 time have been good, better and best! There are newer hotels in the area, but they are not as friendly Their atmosphere is dull. I pray that the Best Western in Lake Worth stay proficient in the future, for I would have a hard time finding another hotel that could beat it!
We stayed at this hotel during the AAC basketball conference tournament. We only stayed 1 night on 3/11/23. We got there around 6 PM to check in. There was no one at the front desk. We said “Hello” a few times, knocked on the counter. We waited for about 5 minutes until an employee showed up to check us in. We dropped off our luggage and went to dinner. We returned to the hotel around 9-10 PM. By the time we got to bed we found out the mattress sags really bad. We put up with it for the night. The room is clean and spacious. Beware that there is no safe for your valuables/electronics. There is a curtain that separates the bed from the sofa area. It is solid blue vinyl. The curtain reminds me of hospital/rehab semi-private rooms where they have curtains for patients’ privacy. On Sunday morning at 10 AM the maid knocked on our door twice. We responded “Yes”. Before we could get to the door she used her key card and tried to enter the room. Good thing we used the interior lock so she couldn’t enter. There is a breakdown in the housekeeping process. Housekeeping normally does not come in to clean a room that is to be check out that day, not until a guest has checked out. We won’t be back.
ゲゲストI want to let the whole World Wide Web know what a wonderful person the manager, Tiffany, at this hotel is. I am a nurse who came out of retirement to work for TX Health & Human Services at half the pay for what nurses are paid these days because I wanted to advocate for the vulnerable population I serve and the state is so understaffed as a result of the COVID pandemic. I investigate abuse & neglect in group homes that house the Adult IDD population (Down’s Syndrome, profound Autism, etc.) The job requires me to travel across the state M-F and stay in hotels. I made a reservation at this hotel 2 weeks in advance per state policy through Hotel Engine and came down with COVID symptoms which were subsequently confirmed by testing the night before I traveled. I was running a fever and frankly forgot all about canceling my reservation at this hotel. Room/tax is always direct billed to the state, but the state Credit Card had not been added yet to my profile in Hotel Engine since I was still a new employee. I saw the charges on my AMX bill a few days later from this Marriott. And this is where Tiffany’s outstanding empathy and customer service comes in. I called the hotel and left a message for Tiffany on her voice mail- crying throughout the message – because I could ill afford the charges and because I was very sick, asking for her to please refund my AMX and explaining that I had COVID. I also asked her to reach out to my manager who could confirm my absence from work and provide my testing results. But Tiffany did not call me back, and Tiffany did not remove the charges. I was directed by my manager to contact Hotel Engine. Hotel Engine has contacted Tiffany two times over the last 60 days explaining the situation and offering to provide proof of my COVID status for the week in question. Tiffany has given the same response both times: It is the hotel’s policy, and that policy is clearly stated, to require cancellation of a reservation within 24 hours in order to receive a full refund. I did not meet that obligation and she is not under any obligation to refund the charges. I agree with her and always have. What I was asking for, what Hotel Engine was asking for, what the State of Texas was asking for, was a little heart. Please when you visit this hotel, let Tiffany know that in the event she has family members who are now, or find themselves in the future, to be in vulnerable populations where they no longer have the agency to advocate for themselves, she can rely on people like me to step up and insure they are protected and receive the proper care from those who are paid to provide services for them under the state of Texas’ Medicaid waiver programs. Because I have a heart that beats.
PpjshooterkbThe staff very friendly n kind and understanding we lost our home to a fire a neighbor started n they let us stay in parking lot until we can check in I do recommend the motel it's easy to get to n you got some restaurants around but they always greet you with smiles and address you with respect the one young man name Dev so sweet he really knows how to treat the guest ,the matience guy very cool ,this other guy tall guy can't remember his name but I had messed up on the app making the reservation n he took the time to helps us fix the reservation n get us in the room . we are leaving Texas for had nothing but bad luck here ,but if you come visit Fort Worth this is the place to stay. If you want to be entertained n you like to shoot guns go to shoot smart on Lancaster n the 820 freeway another amazing place it's all family oriented but thank you all to the staff n manger n matience n housekeepers thank you all for you amazing hospitality much love from Kimberly n my husband keep up the great work u do