友人へのプレゼントとして、部屋、夕食、バレットパーキング、スパトリートメントを予約しました。彼女は本当にホテルを楽しんだ。スパでのマッサージが大好きで、ウィスキー&ライでの夕食は良かったと語った。私は彼女が彼女の滞在を楽しんだことを嬉しく思いますので、私はそれが価値があると確信していますが、これは私が高級ホテルを扱った最初の時間です。まず、私はオンラインで部屋を予約しました。私はそれが贈り物であり、私は問題を望んでいなかったので、私はそれをとても正しくしたことを確認するために電話しました。最初、私は部屋に私の名前でいる必要があると言われ、私の友人が部屋の追加の人にリストされることができると言いました。私はマネージャーが私にクレジットカードの承認フォームを電子メールで送るだろうと言われました、そして私はそれを記入し、一定の日付でそれをファックスする必要があります。私は、この部屋は私の友人の名前に入れる必要があると言われ、私は承認をメールに送られ、それを記入したときにメールを返すことができます。私は承認リンクを取得しましたが、それは私が記入する意図があったフォームではありません、それは前払いのためでしたが、それは$ 0でリストされました。彼は私をすべて設定し、彼が承認をメールすると言った。それは決して通過しなかったので、私は電話を返さなければなりませんでした。私が迷惑に思ったことの一つは、スパで50-minuteマッサージのために前払いしたことです。夕食のために50ドルのアクティビティクレジットも支払った。私は私が過料であることに気づきました、そして私の友人は彼女が彼女のカードを請求したと言った、そしてマネージャーは彼らがファイルに彼女のカードを必要としたと私に保証したにもかかわらず、私は宿泊施設、税金、および付随的なもののために請求された唯一の人になるだろう。もう一度、私は何度も電話をかけなければならず、私が必要とする人と話すことができなかった。私は会社にメールを送り、私が必要とする人と接続しましたが、プロセスであり、各メールの返信には24-48時間かかります。私はマッサージが実際に支払ったクレジットより50ドル以上かかると言われました。これは誤解を招くようです。なぜ彼らはスパクレジットにお金の価値を付加しないのか分かりません。Because of that, the credit I’d purchased to cover dinner was applied to the spa treatment, which meant I’d paid $52 for dinner out of incidentals. It’s not a huge issue, but it just feels misleading.私の友人のカードの料金も落ちました。私は誰かが彼女に説明しなければならないと言われました。彼女がそのカードにホールドを置いたと説明しました。誰もいません。私は本当に私の友人が彼女の滞在を楽しんだことを嬉しく思いますが、将来再びここに予約する傾向があるかどうかはわかりません。追加されたパッケージは、単に物事を直接支払うよりも頭痛の種のように思えます。全体的に、私は物事がもっとはっきりとコミュニケーションをとることを願っています。
No improvement since last visit. Smoke smell still fills the Lobby from the open-flame cooking of Toro-Toro Restaurant. Great restaurant -- poor location choice. Hotel rooms are long-past due for gut renovations, as the rooms we have had on 2 visits confirm, which will cause us to stay elsewhere in the future. How old, stained, worn & chipped must furniture &/or bathroom fixtures become ”before” being replaced? All the staff were polite, courteous & helpful so no personnel complaints & housekeeping was basically OK. Attached parking garage is convenient since everything you want to do Downtown is within easy walking distance.
We stayed at this hotel during the AAC basketball conference tournament. We only stayed 1 night on 3/11/23. We got there around 6 PM to check in. There was no one at the front desk. We said “Hello” a few times, knocked on the counter. We waited for about 5 minutes until an employee showed up to check us in. We dropped off our luggage and went to dinner. We returned to the hotel around 9-10 PM. By the time we got to bed we found out the mattress sags really bad. We put up with it for the night. The room is clean and spacious. Beware that there is no safe for your valuables/electronics. There is a curtain that separates the bed from the sofa area. It is solid blue vinyl. The curtain reminds me of hospital/rehab semi-private rooms where they have curtains for patients’ privacy. On Sunday morning at 10 AM the maid knocked on our door twice. We responded “Yes”. Before we could get to the door she used her key card and tried to enter the room. Good thing we used the interior lock so she couldn’t enter. There is a breakdown in the housekeeping process. Housekeeping normally does not come in to clean a room that is to be check out that day, not until a guest has checked out. We won’t be back.
PPioneer17948243883I have been coming to this hotel multiple times over the last 6 weeks to visit a relative who is hospitalized. The accommodations are clean and comfortable, there's a nice complimentary breakfast every morning, the location is ideally located near some great restaurants, the Montgomery Street Antique Mall, and easy access to Harris Hospital. What _really_ makes this place great is the staff though. From Front Desk to Housekeeping to Maintenance to ”The Breakfast Ladies,” everyone seems to find genuine joy in helping their guests. Those smiles and welcomes and helpful attitudes make me feel like I'm one of the family. You can tell a lot about a place by the way the staff interacts with each other when they think nobody is looking...these are good folks who love each other and love serving their guests. My first experience kept me coming back, and now there is no place I'd rather stay.
ゲゲストI want to let the whole World Wide Web know what a wonderful person the manager, Tiffany, at this hotel is. I am a nurse who came out of retirement to work for TX Health & Human Services at half the pay for what nurses are paid these days because I wanted to advocate for the vulnerable population I serve and the state is so understaffed as a result of the COVID pandemic. I investigate abuse & neglect in group homes that house the Adult IDD population (Down’s Syndrome, profound Autism, etc.) The job requires me to travel across the state M-F and stay in hotels. I made a reservation at this hotel 2 weeks in advance per state policy through Hotel Engine and came down with COVID symptoms which were subsequently confirmed by testing the night before I traveled. I was running a fever and frankly forgot all about canceling my reservation at this hotel. Room/tax is always direct billed to the state, but the state Credit Card had not been added yet to my profile in Hotel Engine since I was still a new employee. I saw the charges on my AMX bill a few days later from this Marriott. And this is where Tiffany’s outstanding empathy and customer service comes in. I called the hotel and left a message for Tiffany on her voice mail- crying throughout the message – because I could ill afford the charges and because I was very sick, asking for her to please refund my AMX and explaining that I had COVID. I also asked her to reach out to my manager who could confirm my absence from work and provide my testing results. But Tiffany did not call me back, and Tiffany did not remove the charges. I was directed by my manager to contact Hotel Engine. Hotel Engine has contacted Tiffany two times over the last 60 days explaining the situation and offering to provide proof of my COVID status for the week in question. Tiffany has given the same response both times: It is the hotel’s policy, and that policy is clearly stated, to require cancellation of a reservation within 24 hours in order to receive a full refund. I did not meet that obligation and she is not under any obligation to refund the charges. I agree with her and always have. What I was asking for, what Hotel Engine was asking for, what the State of Texas was asking for, was a little heart. Please when you visit this hotel, let Tiffany know that in the event she has family members who are now, or find themselves in the future, to be in vulnerable populations where they no longer have the agency to advocate for themselves, she can rely on people like me to step up and insure they are protected and receive the proper care from those who are paid to provide services for them under the state of Texas’ Medicaid waiver programs. Because I have a heart that beats.
PpjshooterkbThe staff very friendly n kind and understanding we lost our home to a fire a neighbor started n they let us stay in parking lot until we can check in I do recommend the motel it's easy to get to n you got some restaurants around but they always greet you with smiles and address you with respect the one young man name Dev so sweet he really knows how to treat the guest ,the matience guy very cool ,this other guy tall guy can't remember his name but I had messed up on the app making the reservation n he took the time to helps us fix the reservation n get us in the room . we are leaving Texas for had nothing but bad luck here ,but if you come visit Fort Worth this is the place to stay. If you want to be entertained n you like to shoot guns go to shoot smart on Lancaster n the 820 freeway another amazing place it's all family oriented but thank you all to the staff n manger n matience n housekeepers thank you all for you amazing hospitality much love from Kimberly n my husband keep up the great work u do