インペリアル ハウス(Hotel Imperial House)

スタンダードダブルルームを２泊予約したのですが、お店では満室だと言われシングルルームにしてくれました。翌日部屋を変更してほしいとお願いしましたが、店主は待たなければならないと言った... 私は旅行するためにあなたの国に来たのではなく、荷物をまとめて部屋を待つためではありません、特に空室がたくさんあるときは。 不誠実で危険なビジネスに宿泊し、2日後にチェックアウトして別のホテルに移動するのは嫌です。 その他の情報: このホテルの場所はわかりにくいです。古都の中では比較的静かですが、実際には遮音性が非常に低く、上下の隣人から騒音が聞こえます。他のハードウェアは言うに及ばず、農家よりもひどいです。

It's good and easy to use

私たちのグループは、ジョージア対スコットランドの試合のためにトビリシに滞在している間、ここに滞在しました。トビリシ旧市街の中心部の静かな通りにある当ホテルは、数多くのバーやレストランまで徒歩圏内です。部屋は広々としていて、エアコンと優れたシャワーが備わっていました。朝食は種類豊富でとても美味しかったです。

チェックイン時からとても素晴らしく、スタッフはとても礼儀正しく、とても親切でした。素晴らしいホテル、朝食は素晴らしかった、特にスタッフは素晴らしく、とてもフレンドリーでした。彼らは娘へのサプライズの誕生日プレゼントで私たちを気持ちよく迎えてくれました。場所も素晴らしかったです。私たちは去るのが悲しかったです！

主要観光スポットに近い便利なエリアに位置し、価格の割に質の高いホテル。超派手なものは何もありませんが、非常にしっかりとした高品質です。スタッフはフレンドリーです。朝食の質は良いです。安全で静かなエリア。

As a representative of our Organization, I've had several encounters with the staff at Imperial House during our delegation visits to Georgia. Unfortunately, these experiences have been consistently marred by unprofessionalism and rudeness. On one occasion, despite clear communication about booking terms, we were met with a surprise requirement for pre-payment upon arrival even wen in booking confirmation it was mentioned no pre-payment, leading to unexpected costs and inconvenience. Additionally, communication with the staff has been lacking, with emails often going unanswered for days and last-minute confirmations causing unnecessary stress. Most concerning was the response we received when we had to cancel a booking due to the last-minute confirmation from hotel's side. Instead of understanding our situation and apologize for delaying confirmation for 3 days, a staff member responded rudely and unprofessionally, threatening future bookings. Overall, our experiences with the staff at Imperial House have been disappointing and have not met the standards of professionalism we expect. We hope that management addresses these issues promptly to improve the guest experience.

Excellent location, very clean and tidy. ! Needs a little upgrade interior off the room. Breakfast was wonderful and stuff was excellent😁👍

AVOID THIS HOTEL!! RUDE SHOUTING STAFF!!! 😡😤 We arrived at this hotel/property earlier in the morning from a red eye flight. We spoke the the gentleman if he could let us in, he said yes once anybody check out. Then he switch shift to this UNPROFESSIONAL SHORT HAIR BLOND LADY. Our agent messaged me if how are we. And i respond to her we tired. Haven’t been checked in and didn’t sleep yet. She said she will call the property. Then suddenly the RUDE SHORT HAIR FRONT DESK came to us SHOUTING AND YELLING that we are making trouble for her and we called somebody!!! I said we didn’t called somebody and we were only asked how are we! We are still talking to her in a decent way despite of her shouting at us! She said the checked in is 2pm not 12, I said to her we don’t know that and we spoke to the man before her, agreed to let us in if anybody checked out!! She said, we are making her a LIER! I shouted back at her since I couldn’t take it anymore the yelling and I said “NOBODY SAID SHE WAS A LIER”!!! She kept murmuring in her desk after that. First time ever I encountered a front desk receptionist who will ShOUT ON YOU!!! She was like even ready to attack us!!!! I hope you would do proper action to this lady as this is very UNPROFESSIONAL in any industry, our stay was a week and I hated my every stay seeing her!! She shouted and fought at us in the day of my wedding!! Because of her she ruined my supposed to be happy day!!! 😡🤬 I suggest to find better hotel around the area not in this property which is situated in a sketchy area. Hotel Marlyn has better price (40$) and has a good location!!!

Best location and best place to stay in Tblisi. Hotel and the Hotel Staff (Mariam) very helpful. Rooms are clean and neat. Breakfast also good. Good place to stay.. Keep up the good work. I would definitely recommend this hotel for a pleasant stay in Tblisi.