Im not typically the type to take the time to write reviews but I had to take the time to warn potential guests on here about the safety concerns in the rooms to prevent another dangerous incident. I stayed at this hotel with my family and after a long night I went into the rooms restroom to change. Once I was done I realized whether I turned the restroom lock and hand left or right the door would not open. The whole lock came out inside the restroom and I was stuck in there for over 1 hour at 3AM. Fortunately I was not alone and my boyfriend and family were on the other side to calm me down. The lobby was immediately called and the help we received was unbelievably poor. The one in charge of the hotel had no solution for getting me out. They called up their “so-called” maintenance worker and he came up empty handed. My boyfriend asked for a screwdriver and they didn’t even have that. He claimed he was attempting to find a different key when there was no key whole on the lock. First responders were police officers, not medics nor firefighters. The manager had nothing to say. No one was helping, I was in the restroom for 1 hour and when I just heard everyone talking outside the door and not doing anything about it I began to panic. Taking matters into our own hands my boyfriend tried kicking the door open and it wouldn’t budge. We had no other option but to break a whole in the wall big enough for me to fit. The female manager from the hotel tried to physically stop my boyfriend from doing what he had to for getting me out. I had to squeeze through a small hole through the wall that was made under the sink of the restroom. The insulation made me so itchy but fortunately I had another family members room to shower in. I had already showered and firefighters had barely arrived and still took more time to open up the door with a crow bar as if they weren’t even called until more than a whole hour later of being notified. The hotel relocated us to another room, not one apology given by anyone. The next morning we had breakfast there in the presence of the manager we had dealt with and no words were exchanged with us. That day we went to run errands and have lunch and when exhausted from the chaos I decided to get dropped off instead of visiting family. I arrived back at the hotel to get some rest and I realized 2/5 rooms of my family members keys had been deactivated. When I went to ask for reactivation they said we had to pay a $700 fee for the damages which we had no other option but to do to the walls to get me out of there. When we told them we refused to pay anything we were evicted. Not only were we evicted but when we called our family back to pick us up our 4 other family members were also evicted when they had completely separate reservations. Had I decided not to stay back I could’ve been evicted in the middle of night with no where to go and too exhausted too drive home. They treated us like criminals and at first tried to deny allowing
ゲゲスト私のガールフレンドは近くの病院で手術を受けました(ブロック先)私たちは彼女の手術パッケージの芸術としてここに滞在しました。ここには多くの他の患者もいます。カナダ人とアメリカ人患者がほとんどである病院と契約しているホテルが英語でテレビを持っていると考えられます。今、テレビは通常大したことではありませんが、ほとんどの回復の手術後を考慮して、残りの部分が期待されます。英語の局は1つしかなく、古いエピソードの「Criminal Minds」と古い映画の「Men in Black」と「Baywatch」を演奏しています。部屋は準備ができている20分と言われましたが、90分かかりました。正直な人々、90分かかるならそう言ってください。デスクのすぐ前のラウンジでチェックインと待ち合わせをしている10人以上がいましたが、デスクからの誰も(私たちをはっきりと見ることができた)は何が起こっているのかについて更新を提供してくれました。再び、ほとんどの患者は手術で横になる必要がありましたが、サッカーチーム全体が私たちの前にチェックインされました。涼しくありません。場所は良く、非常に安全に感じました。通りの向かいにある素敵なメキシコ料理レストランで、良い価格とおいしい食べ物があります。
Affordable rates and clean rooms. Hotel has secured parking. In house restaurant and room service available. Beds are comfortable. The only issue I had was that my reservation had been cancelled for arriving after 7pm. I reserved 3 rooms via ******* with credit card guarantee. At check in I was advised to make reservations directly with hotel, they do not honor ******* reservations or late check ins.
Ha sido una grata experiencia descubrir este lugar, muy cercano al aeropuerto. El check-in fue muy rápido, se dejan $200 de depósito por los controles y la llave del cuarto. El hotel cuenta con estacionamiento seguro, wi-fi, restaurante y está abierto las 24 horas. Lo que ves en las páginas de reservas es exactamente lo que recibes. El check-in y el check-out fue súper rápido y su personal muy amable. En mi caso mi hospedaje incluye un desayuno americano, y el hotel cuenta con otro tipo de desayunos por si quieres complementar. Alrededor del hotel hay una gasolinera, Oxxo, enfrente hay una plaza pequeña y está muy bien comunicado. El personal que me ayudó a subir mis maletas fue súper cordial y servicial. Con gusto volveré.
I booked one night for my parents, when I called the hotel to make the electronic payment a few days my parents would arrive, I spoke to two different people at the hotel, and they told conflicting information. One could find my reservation, the other person couldn't. I was given the bank information to make the payment, but I had to present myself and my card so my parents could use the room. Although one of the people I talked to was helpful and was thinking on how to resolve the problem, the other person didn't care about how to resolve the problem, she kept saying it wasn't possible and couldn't find my reservation. I got frustrated and after 3 calls and 3 e-mails, I decided to cancel my reservation and go to a different place.