We booked a triple room with a double bed and 1 single bed (option given). They called 24h up front and confirmed this on the phone. On arrival we had to pay the full amount up front for unknown reason. The room we got was just a double room and had only 1 double bed so our son had to sleep in between us. The double bed however was just made of 2 single beds moved together. The lightswitches and phone were installed between the two single beds so when moved together they are horribly placed in the middle of the double bed. Our son got the phone on his head twice during the night. When noted to the staff they replied: “we thought the child would be smaller so a double bed was enough”. They did not even offer to put up a bed. There were two of everything, not three. Note that every night there was loud music and people shouting until 4 am. The breakfast buffet was very limited and the provided pastry and bacon was black/burned. During our stay we noted a lot of mold in the bathroom which was never cleaned. At the end of our stay they offered to refund partially from the triple to a double but “they could not do that right now”. We have never heard from them since. They charged for three and delivered for two. Horrible experience.
Beautiful hotel with disappointing service and staff. We came in at 3 am from a long flight with our 2 year old with 2 weeks worth of luggage. The staff made us get our own Trolley and drag it upstairs. At breakfast the staff where no where to be found to assist and the freshly made eggs station sat ideal the whole time with burnt eggs only on display. When I asked for a little more late check out time than what I paid for, I was met with a harsh no. No smile nothing. Cold and brut. Come checkout time I asked for a trolley to get the bags down , they said they don’t have any. I asked for help to take my bags down because I had a baby and couldn’t do it alone. Again they said they can’t help. Not a 4 star hotel service or even a 2 star. Staff is disconnected and not friendly at all. I do not recommend it unless you speak Dutch or if your traveling with a family. Such a shame because the room is spacious and very quiet
Great stop for one night. Typical Ibis with little storage space but enough for a small amount of luggage. Comfortable bed, nice shower room, good water pressure and decent air conditioning. There was a kettle in the room (not always in Holland) but small paper cups - china cups would have been a nice touch. Breakfast was good although it did feel as if we were in a pub environment. Great location. Not far off the motorway but on a quiet industrial estate with lots of trees. Free parking. Can definitely recommend for a stop whilst travelling.
Very nice hotel, relatively new, polite staff. I strongly recommend it. Close to the city and park de Efteling. Next to a supermarket. Good breakfast with a small variety if you prefer sweets for breakfast. Free parking and food options very close by.
I stayed here with my wife and adult daughter for four nights. We found it very comfortable and the staff friendly and helpful. The hotel is surrounded by woods and lakes. As well as dining in the hotel we tried several of the restaurants next door to the hotel and in Oisterwijk. There is plenty to see in the neighbourhood, such as Kasteel Nemelaer, where we enjoyed delicious hazelnut meringues or the Loonse and Drunense Duinen landscape, a large area of sand-dunes. The car park leaves a lot to be desired, but otherwise a most enjoyable break.