ザウェストレイク(The Westlake)

衹是個民俗，價格貴的離譜

A party took place in the suite next to us on my 2nd night stay. They had a security guard on hand who confronted the guest and when the party continued the security guard took no further action. This party had several guests and the music filled the entire floor of the building. Party guests came and went from the suite all night until approx. 5am. When I emailed the hotel that same night at 3am for answers (and some form of compensation) they did not reply. They did send me an automated Google review request. After replying to this request they followed up with this several days later: “Hi, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand how important a peaceful environment is for a good night's rest, and we're truly sorry that the neighboring suite disrupted your sleep. We'd like to express our concern and assure you that we take such matters seriously. We've investigated the issue, and it appears that our security guard was on site during the reported disturbance. We understand that this doesn't change the impact it had on your experience, and for that, we are genuinely sorry. While we cannot offer a reimbursement for this specific incident, please know that we value your feedback and are committed to addressing any concerns to improve our guests' experiences in the future.” Translation: We own that it’s our fault but we aren’t willing to make it right. I paid $778 total for two nights stay! Terrible service!

Over the phone was very rude and disrespectful! Wanted to know about how things worked but was super rude over the phone like I was interrupting her lunch break or something ! Great place but don’t bother calling to ask about anything!!

The Westlake was excellent. We received information on check-in exactly as promised. Parking spots are tight, not for full size trucks which we thankfully learned beforehand, however parking is free which is a bonus in Downtown Toronto.

This was technically my 3rd stay at TheWestLake airbnb hotel. The last 2 stays were in "The Artist Suite". The hotel is exceptionally clean and very stylish. The beds are THE BEST!! I appreciate the quality of fixtures in the hotel and depending on the room you may get a kitchenette or a microwave, fridge, coffeemaker, and hot water kettle (electric) You need to keep an eye out for the email from the hotel which will give you your front door entry codes, and door keycode. There are many restaurants and a few grocery stores within easy walking distance from your hotel. Ubers will pick you up right by the red telephone booth (and drop you there as well) All in all I am very pleased with all my stays - as evidenced by my return visits to the hotel. If you are new to airbnb it will "feel" different, because no one is coming in daily to make your bed and all, but I really appreciate the sense of privacy, and I make my own bed anyway. :) I recommend TheWestLake 10/10.

This is a must stay! This safe, triple locked condo building, is beautiful, clean, and has unique studio rooms that are perfection. When we walked in, we just said “wow!”. The bathroom was spacious, huge glass rain shower, soft clean towels and lots of counter space. The loft style room had a great sized kitchen, dining room table, stainless appliances and sleek countertops. The living space was comfortable and the beds were like sleeping on clouds. Though this is a little ways outside of downtown Toronto, take the extra time to enjoy this neighbourhood and the gorgeous rooms. Also! Check out Big Guys cafe a couple doors down, they make amazing cappuccinos.

I was not told it was a “self check in” hotel in any of the communications. Was stuck outside with no way to get in the building. I had to make three phone calls to have some send me the information. The room was clean but had an intense smell of marijauna.

This place is extremely priced for what you get for two people saying. Parking is for small vehicles only IF you’re lucky to get parking. Basically useless TV. No ice machine. 3 coffee pods , no facecloths , one hand towel , broken bed slats , broken latch on cabinet door , broken swivel egg chair. King size bed in a room so narrow you have to walk sideways to get into bed . Bed side tables so small they barely fit a phone and water bottle.Bathroom so small the toilet paper stand is in the way of getting to the toilet. Sandpaper sheets. Poor lighting. They should have paid more attention to actual needs of travelers than what is supposed to be high end decor. I’ve stayed in much cleaner more functional Super 8 motels!

The property was nice! The room was clean but could still see grime from some previous guests that hadn't been cleaned up. I asked for extra towels and was confirmed prior to arriving, but there were no extra towels left. The biggest challenge is the lack of response from the property! The check-in email was really late and because of other commi**ents didn't end up checking in until the next day!! I tried following up several times with the property even to address these issues and never got a response (after trying twice). It was really frustrating not being able to get a reply.