We arrived on the hotel's shuttle from the airport just after midnight, a long with a half dozen other couples. There was only one employee at the desk and she was checking in another couple. They told us they had been standing there for over an hour!
I'm not sure if the issue was understaffing, under training or just plain incompetence, but the level of service was terrible. It took us nearly 45 minutes to get checked in.
自動翻訳