クロフトン ハウス ホテル

The has incredible amenities for the price they charge! Everyone was warm and welcoming and made sure we were catered to at all times during our stay. The rooms were comfortable and what you would expect a standard room too have, the rooms were slightly rough around the edges and had general ware and tear but that didn’t bother us much. Overall very happy with our stay, and will be coming again.

Cancelled by mistake on a comparison website, rang no more than 10 minutes later and they would not reinstate the booking or refund any of the booking cost. Basically just stole my money. There were still rooms available too so it’s not like they were fully booked.

Thought it was lovely for what we paid …. Everything clean / tidy, checked in early as soon as we turned up! All facilities working and were great, staying for 2 nights at under 100£ …. Very pleased over all and would recommend and stay again xxx

Absolutely disgusting!!! Wasn't able to put 0 stars. Don't go!! We walked in to our booking, and we demanded a refund and left within less than 2 hours. We had to go to a Travelodge up the road who were thankfully able to let us in, they even said they had a lot of cases where this has happened. The hotel manager on duty at Crofton House said that we booked a cheap hotel. There is a difference between a cheap hotel and a hotel with no standards. Dead flies on the window sill in the main hall. Damages to all areas and furniture. We even got into our room which had mould, holes in the walls broken glass. The manager had the cheek to try and say I can put you in a better room for a extra charge. Then when I tried to speak to head office they stated they would get back to me within 48 hours, they didn't, we had to contact them for them to say we will not give you a refund. Just proves this company is all about the money not keeping their guests satisfied. Absolute joke the head office even said this was one of the best hotels in the area and their company. I dread to see the rest of the HH Hotels. If this is one of their best, I dread to think.

Friendly welcome on arrival. Given a lovely king-size room with Seaview (meadow suite) The room was so spacious and relaxing to be in. All very clean. Great facilities such as pools,steam room,sauna and hottub. No issues with parking ,limited carpark size but plenty of street parking available. 5 min walk to the town. This hotel exceeded our expectations as a last minute booking. And came away all relaxed, calm and de stressed. Will definitely be back.

I found the Hotel was easy to find and the staff were friendly and welcoming. The room itself was very nice and comfortable. I was a bit disappointed that there was no breakfast in the mornings as the website had specified that breakfast was included.

What can I say, it was absolutely amazing. I can’t believe for £52 for the night. How clean , Spacious and friendly the staff was. The swimming pool both indoor and outdoor were amazing and the hot tub was a plus I will definitely be Returning soon. If this hotel was in Cornwall, it would easily be over £150 for the night.

So I was weary of this hotel as it is twinned with the Richmond. We arrived and straight away felt af ease with the staff. The place has a free pool table, dart board, nice swimming pool, jacuzzi outside and inside, sauna and steam room. Breakfast in mornings. We went into our room. One of the biggest rooms I have been in to date. Modern and just an easy hotel to be in. Staff were lovely and I have done over 100 hotels. This one comes out on top so far over taking premier inn and travelodge. The view was lush and for the price. A lovely bathroom. It was just a warm, nice atmosphere hotel. You can't eat there but town is just 300 yards down the road. They know me by name now. Jo not my name jo lol. So we will stay here again as it has everything you need for a comfortable stay and convenience. Thank you all.

We travel a lot. We stay in many types of accommodation from air B&B to travel lodges. So this is an honest review of exactly what this hotel offers. We had a gig at the foundry and my daughter and I needed somewhere to stay for the night. We stayed in room 12 and paid £42 for the room. On booking we were told we would need a parking permit for street parking at a cost of £10 per person. On arrival we were told we could us the car park at the hotel free of charge if there was space, which was great. As you enter the hotel the reception desk is at the front and was almost always manned with a. Friendly face should you need anything. We paid for our room, and we’re directed through the drawing room, through a large hall and down a corridor. I can’t lie, the drawing room is beautiful, quaint and clean and tidy, you can see the sea through the large double doors, with a small selection of board games and some cans of drink and snack available to purchase, they don’t currently offer meals but there are lots of places to eat within a short walk and you are able to bring food/alcohol with you but when walking through the large hall/function room, we did begin to worry, it’s very run down and in need of some serious love, or at least something to make it seem a little less scary it’s a huge space but the floors are coming up, the furniture it’s falling apart and looks like a bingo hall from the 80’s.The corridor to our room felt like we were in staff quarters or a disused part of the building .Our room had a bed, an ikea set of malm drawers, tv and tea and coffee making facilities. Along with an En suite style shower room. You could smell the room had been cleaned, the bed was neatly made and everything was dust free but it was very tired and had various minor repairs needed. The view from the room was a small disused court yard that looks like it’s used to dump garden waste from the rest of the property. The bathroom unfortunately still smelt a little bit damp but possibly due to not having an external window. Town was a 15/20 min walk or a 5 min drive away. With lots of places to eat and some stunning views. We enquired about the pool/jacuzzi and were told it’s open 8am-9pm. We decided to go for a swim before dinner, when going down the stairs toward the pool there is an excellent little games room with a free pool table and darts. The sauna and steam room were out of action but the room was clean with fresh towels a plenty. We had the pool to ourselves, it’s small and again a little old but clean and well kept. You exit the pool room out of what looks like a fire escape door and there is a beautiful Canadian style hot tub, which was also lovely and very clean but it did feel a bit like being in someone’s back garden with a plastic side table for towels and an old wooden step. The following morning, we were ready to leave and enquired about breakfast, a lovely young lady informed us everything in the dining room was complimentary and to help ourselve