ホテル パルメ & スイート(Hotel Palme & Suite)

This was our 2nd stay here - the first one was pre-covid. The decor and facilities are all a little dated - they don’t appear to have been updated since our first visit. Our room this time was on the ground floor, and with a large terrace (with no view) that was in need of attention. The service is what makes this hotel, though. All the staff are helpful and friendly. It’s in a good position, about a 5 minute walk to the bus station, and 10 minute walk to the lakeside.

Surrounded by trees first impressions were good. The hotel is dated but value for money. Interior decoration is good. Our room was fine with a king size bed and a single bed. Nice view from the balcony (we were on the second floor). Bathroom was compact but adequate including bidet. Public areas were pleasant and everywhere very clean. Two swimming pools, the main one is a uniform 1.6 metres (5' 2'')so only suitable for serious swimming. Small pool is sloping. Areas around pools badly in need of maintenance. Plenty of shade with trees and parasols. Loads of sun beds all new. Food and drink service good. Live entertainment twice a week, good. Restaurant. Allocated table for whole stay. Breakfast was very good. Evening meal, two sittings. We went once but not an experience we wished to repeat but to be fair everyone else seemed to be enjoying it. Lakefront ten minutes walk away and meals in town reasonably priced. British guests rare. Nearly all German. I like the Germans but sometimes nice to chat to fellow Brits. All the staff were fine.

The hotel is perfectly located near Garda town, only a few minutes walk to the waterfront. Easy to find if you come by car. The hotel is worn due to aging, but it is still clean and cosy. Staff is very friendly and to me that made up for whatever "beauty defects" there were. Breakfast is satisfactory. Nice poolarea and good service from the pizzeria by the pool. Recommend for families with children.

So, let's start with the positives. The price is relatively cheap. I paid about £150 for 3 adults half board in high season. The pools are a good size and they allow inflatables. The staff are very friendly and efficient especially in the restaurant. It's a good location, taking only 10 minutes to get to the lakeside or the bus station. They have entertainment on 2 nights a week. We were on the 2nd floor of the Palme in Room 202 which had a balcony overlooking trees and with a view of the mountains. The give you fresh towels, bedding and shower gel and soap every day. Now the negatives. There is free wifi which did extend to our room and the safe in the room is free. The hotel complex is in need of some upgrading and repair. I think originally this has been 3 adjacent hotels which have been brought together as one. The one on the right as you come down the drive is now just offices. In the pool near the Palme Hotel part which is the quieter one, the steps down into the pool are very wobbly as they are coming out of the ground. They need reconcreting in. On our floor there were sofa beds on the landing which I would put in the tip. The TV has no English channels. The breakfast is OK if you just want continental but there is no toaster and the bacon and sausages were anaemic. Our room had 3 usable sockets which like all Italuan hotels have 3 prongs not 2 like you get elsewhere in Europe so make sure your adapter specifically mentions Italy. The evening meal arrangement is strange. There are 2 sittings at 6.30pm and 8pm. You chose on the day which one to go for. Its not 6.30pm to 8pm. Its 2 defined sittings. At 6.30pm or 8pm you help yourself to salad and soup. Then once everyone has finished their starter in the whole restaurant they come around about 25 minutes later with a choice of 2 pasta dishes which they serve to you. Then once all pasta is eaten they come around with your main course which is either fish or meat with 1 vegetable. Don't trust the descriptions of the food. Fish in butter is actually battered fish for example. Then you get one small piece of cake for dessert and a choice of mousse in a glass dish. It's a very slow meal. The food tastes mostly OK. Be careful if paying by card for drinks and check on your banking app. One night we were charged twice for the same drinks within a couple of minutes of the 1st transaction. When we complained they did refund us though. They allow you to leave luggage on your last day but there is no secure storage. You have to leave it in main reception just around the lounge chairs. They do have underground parking but we didn't have a car. The paving between the various areas of the complex is uneven and needs repairing. You could easily trip as the blocks are raised up here and there and are loose. There is a lift but the restaurant is on the floor below reception. You can get down by lift but you can't call it to take you back up which is weird and not helpful if you are disabl

I really enjoyed my stay in Hotel Palme & Suite, definitely to recommend!

We where there first time with our children and certainly not the last time :-) Super position near Garda old city center, walk few minutes. Very quite place. Breakfest full tables (only coffee from the machine I can´t drunk - it was not coffee), Dinners good choice. For our 4days trip by Gardalake very nice place.

A very basic hotel, the rooms are very outdated, uncomfortable beds and flat pillows. No sockets in the rooms that take the eu plug they all take a three pronged plug. The wifi does not reach the rooms it’s only available in reception which is always packed with children due to this. There were no tea or coffee facilities in the room or even a fridge to keep items cold. The aircon was good but cut out on us and they wouldn’t move our room. The breakfast is alright but basic and the coffee is undrinkable. The first night their we arrived around 8pm and just wanted something basic to eat, we went to the dinner provided in the basement, the staff made us feel unwelcome, did not explain the obscure way of ordering properly and the food was nearly inedible. The only saving grace of this holiday were the pools and Livia who works in the bar, she was the only staff member who made us feel welcome and happy to see us. The rest of the staff could learn a lot from her. The room and bathroom was also infested with ants and we woke up each morning covered in bites

Photos that trick you in believing this hotel is more than it is and wolf staff in disguise as lambs lying to your face. This hotel turned out to be the most lousy hotel both in standard and staff. They show pictures of rooms misguiding you to believe them to be accessible both as economic and standard rooms. 
I must admit that we should have questioned if those beautiful rooms also could be in the two different categories we booked but the main issue here is.. I have never met a more deceitful and manipulating staff And this hotel is not a three star hotel ＞ bedrooms, bathrooms and joined areas nothing more than a lousy possibly health risky low budget hotel. (The dining room was in a cellar smelling like the overpainted mold.) 
We were given two alike rooms with a view to a crowded garbage dump that could have been enclosed but was so crammed with garbage that the doors were forced open. The beds had extremely low quality mattresses and the bathroom looked like something from a low budget hotel. We complained and told them, that this was not what we had expected so we would like to stay just one night and get our money back on the remaining two nights we had planned to stay. Hotel Palme & Suite confirmed that we could stay one night and would give us our money back for the other two nights. They asked us to come back later to sort things out since they were very busi at the time. When we came back they chose to lie about confirming this and refused to give us our money back. We then made the online cancellation at *********** and got a confirmation on the cancellation being successful. When checking out they still refused to give us our money back. We have since then been in a dialog with *********** who for some strange reason cannot make them pay back our money even though we have proof of our stay being cancelled????????????? Hotel Palme & Suite promised to pay us back then choose to lie to our faces afterwards… what staff does that? There were even other guests who heard them promise to give us back our money. This review is both on how bad the hotel is, the staff and *********** handling this situation. Them being the middleman, seeing proof of the cancellation being confirmed, we had expected to get our money back. Furthermore the hotel also charged us for taxes, which in our booking document stated that all taxes are included? *********** have not reacted on this either??? In regard of Hotel Palme & Suite All in all its a hotel that lies and cheats wherever they can and the hotel itself seems to have been neglected for a long time.

Sinceramente non capisco le recensioni così pessime. Noi ci siamo trovati molto bene. Personale gentilissimo camera comoda. Qualità prezzo direi molto buono. Dipende sempre uno cosa cerca. Parcheggio all’interno comodo anche coperto, ottimo per le 2 ruote. Insomma noi ci torneremo. Dimenticavo la colazione super.