Key issues from my latest experience this past weekend: 1. Disingenuous and indifferent front desk staff with complete disregard of Customer's care. 2. Horrible beds with foul urine smell and stains all over underneath the bedsheet - mattress protector and the mattress. 3. Bad management - barely anything left to eat around 8 am morning for breakfast. 4. Dishonest staff: 4.a. The 1st night - after I requested another room because of the foul-smelling bed - front deck staff said they didn't have any spare room and after about 25 minutes of waiting and contemplating to check in to another hotel - the front desk lady said they had another room that was only for emergencies. 4.b. Bread toaster was missing, so asked front desk and they responded that they were sorry - they don't have a toaster. I mentioned that pictures on the internet shows a toaster and they mentioned they never had one. The next morning - there was a toaster in the breakfast area. Details: 1. We had booked two rooms, one for our parents and another for me/my wife and our 5-year-old. First, we helped our parents settle down in the room and then we started settling in ours. 2. Around 11pm, my wife started to put our 5-year-old to bed. We noticed that the bed smelled really bad, so I went up to the front desk and told them about the bad smell. 3. The gentleman at the front desk (didn't have name tag on) asks me what it smelled like, and I told him it smelled really bad and then his exact words were ”was it smelling like that before you entered the room?” 4. I found that question to be irrelevant - not sure how I would know what it smelled like before I entered the room! Also, he was trying to imply that somehow, I caused the smell after I checked in. So, I just requested him to go and check the room for himself. 5. He came in and smelled the bed, then removed the sheets and the protector underneath the sheet and the mattress - both were covered in brown/dark yellow stains all over and it smelled horrible. 6. My kid was very tired and sleepy and the lady at the reception and the gentleman who came and checked the room told me that they didn't have any other room and that they will check for a spare mattress. 7. All of us left the room (room 133) and after about 25-30 minutes of waiting outside the room, the lady and reception told us that they did have another room across our room. I went to the other room (134) and checked underneath the sheets, the protector and mattress were also covered in pee stains, but it didn't smell, so we had no choice but to shift to the other room and knowingly sleep on pee stains covered bed. 8. The next morning, around 8 we all went for breakfast, and it was a complete mess, floor was messy, there was no food left, there were some pieces of bread but no toaster. Asked for toaster and staff mentioned they didn't have one. The next morning - there was a toaster in the breakfast area.
良い
69レビュー