My sister and I decided to do a little week long getaway. We attended in September 2023. Upon arrival, we weren't met with the most welcoming experience from the reception staff, despite us trying to be as friendly as possible. It felt weird straight off the bat, like they seemed okay until we spoke. We shrugged it off as we had already had a long day of travel and were tired and hungry and just wanted to get to our room to relax. I showed all our information and booking confirmation to which they said there wasn't a booking for us. It didn't seem as though they were going to do anything about it until I prompted them as I again got out all our information to show we had indeed booked a room. Our booking was through TUI, so they said they would call TUI to see what happened and that they would get back to us in 15 mins so we could go sit at the bar and wait. We said okay and went to sit down (the bar is just across from reception so we could see them, and they could see us). There was no one else at the bar. 15 minutes came and went, and the staff just seemed to be chatting to each other. No one came over to us or waved us over. We got up and went back to reception to try to find out what was going on. The guy said he found our booking but the room wasn't ready so we would have to wait another half and hour for it to be cleaned. Okay. We sat down again, this time just the other side of the double doors to the pool area so we could sit outside. Again, nothing. No staff came over. I had to go back in again to ask for an update, and the guy at the desk said, "What?" Loudly when I asked... like he had no idea what I was talking about. The woman on the phone next to him stopped and said, "Oh yeah, the rooms ready, here," and handed him the room key and card. He then told us how to find our room. We went upstairs to our room and to be honest, I can't fault the room. It was lovely and clean. We had twin beds, a sofa (that pulled out into another bed, a balcony, TV, desk, fridge, and private bathroom. Everything was very well taken care of, and the shower was nice and large. We settled in and decided to relax till dinner. Dinner was really nice the first night. We really liked the pulled pork wraps! But we quickly found out that drinks, even tap water, weren't included in half board. No bother, the staff were quick to approach you to ask if you wanted a drink, and they would bring it over to your table. However, they are expensive for a small tango or coke. As the week went on, the buffet got very samey. Seemed they repeated a lot of meals, and we were a bit disappointed. There wasn't a lot of flavour, and every salt shaker there didn't produce salt despite sitting on a different table every morning and evening. They all seemed blocked, which was a slight annoyance. We started to not look forward to dinner. It just kind of turned into something we needed to do but didn't look forward to the options. Also, as someone who is dairy free, it could be di
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