They not only didn't honor my reservation, they verbally accosted me and left me stranded without a room. I booked a king room about a month before my stay. I arrived around 9pm to find the room I reserved was no longer available. I was very annoyed to say the least and was forced to find another room. When I found a more expensive room across town I was told to book it by the front desk and work it out after the fact. I did so. When I came back to the front desk to ask why my card was charged for the stay I was greeted by a new person, Sean the night auditor, who was rude and verbally abusive to say the least. When I asked about the charged he barked, ”I'm busy with something else and will deal with in the morning!” I pressed that I didn't feel comfortable leaving with charges on my card for a stay I didn't get and stated, ”I don't appreciate the condescending attitude.” To which he responded, ”I don't need to be nice to a**holes.” I left and reported the incident immediately to Hilton corporate. I was told that Amy Claybourn the General Manager of the property would contact me which I am still waiting for. The worst part is they sent me to the Hilton Garden Inn, which was also overbooked so I ended up staying in a gross roach motel for the night... I am a lifelong diamond member but will never stay at another Hilton again as a result of this.
We enjoyed our second stay at River Spirit! We stayed on a weekday so the hotel was not very busy and they let us pick which floor we wanted to be on. We got a top floor room with a great view! We ate dinner at the restaurant inside the ******, Fireside Grill. It was pretty tasty and affordable. Our server was also great! There seems to be some sort of live entertainment every evening and we enjoyed the musician playing in one of the Margaritaville areas. Just an FYI that smoking is allowed in certain areas of the ****** and it can get a little overwhelming in certain areas depending on who is sitting next to you. We already have our next stay planned!
Room 103 I read the prior reviews. Mixed opinions of course. My views: we were greeted warmly and treated with great respect. This hotel is one frontage road off an interstate road. Noisy during the day, not too bad at night. Our room faced interstate. With the ac/heater unit running, the room was very quiet except for the occasional loud vehicle. It is not dark enough for me, maybe one more layer of light blocking curtains. But still OK. Very managed. Hotel has been newly updated. The lobby was in great shape. Beautiful fish tank. The room was spotless. Sheets good, bed good and bath towels good. Basic amenities but no coffee. Fridge, microwave, coffee pot, sink and basic eating utensils. We tried here, because we can walk to our Son's home. It was worth the try and we will stay here again when the house is full of relatives.
ゲゲストThe service here was outstanding. This place is quiet and spotless. I was so surprised because I had a bad experience before but the new manager Matthew made all the difference. You really want to give them a try if you ever stayed here before. Excellent amenities. Excellent waiting area. Rooms were spotless. Breakfast was awesome. Waffles, eggs, sausage and gravy and even cereal for the kids. There's a mall across the street and there's a couple of places eating areas very close by as well as Barnes & Noble and how could I forget there's also an indoor pool for the kids.If you traveling to Tulsa near the Woodland Hills Mall area or even if you're not please try this hotel.
You like staying in a room that smells like a nasty sneaker, gym locker room, or you like extreme body odor. Was hoping it would fade away but it got worse. Turned AC up to max fan and down as cold as it could get so it would stay on and hopefully refresh the air. Nope did not work. Don't know how anyone could have left this smell in the room and a maid not get knocked over when she opened the door. We had two rooms and the other room smelled but not as bad as the first one. However the second room had a smoke alarm that started chirping in the middle of the night 2AM because it needed its 9V battery replaced. Asked the front desk for one. They did not have nor could they come do something about it. So had to move my friend to another room. However I could still hear the chirping through the wall. So then turned up the TV to drown it out. Then could not sleep. When she went down to get another card key to move the front desk person would not come to the door even with her pounding on it and yelling. Then other people lined up behind her trying to get in?? get a room?? Not sure. So the one night we stayed here was awful. However the wi-fi was good! Then the owner sends me one of those emails that says ”we are sorry we did not meet your expectations but please come back( so we can make you sorry you did again)”