ホテリート アスル(Hotelito Azul)

Hotelito Azul での 7 日間は、全体的に素晴らしい経験でした。私たちは他のカップルと一緒に行き、それぞれオーシャンフロント スイートに宿泊しました (私たちはスイートの上の階で、スイートは地上階でした)。部屋は清潔で広々としていました。衣類を収納できるスペースは限られていましたが、備え付けの棚/ハンガー ユニットを最大限に活用しました。シャワーは夢のようでした。メイド サービスが毎日部屋を掃除してくれて、素晴らしい仕事をしてくれました。枕の上に毎日置いてあるお菓子もとても気に入りました。エアコンは自分で操作できました。私たちが直面した課題の 1 つは、部屋にラグがなかったことですが、簡単に解決できました。部屋に行くには砂の上を歩くことになりますが、もちろん、部屋に入る前に洗い流すためのバケツの水はありますが、ベッドに入る前に砂を払い落とすために、小さな屋外用ラグかベッドの横か足元に何か敷いておけばよかったです。興味深いことに、階下の友人はベッドの足元に素晴らしいランナーを敷いていたため、それを一貫して敷くだけでも大きな違いが出るかもしれません。毎朝目覚めるとかわいいコーヒーの入ったバスケットが用意されていて、部屋では飲料水を必要なだけ補充してくれます。スタッフの素晴らしさは言葉では言い表せません。What’sApp でスタッフと連絡を取ると、質問や懸念事項、食べ物や飲み物の注文にすぐに返答してくれます。コンシェルジュの Larissa さんは素晴らしかったです。彼女は毎日私たちを歓迎してくれて、滞在中はまるで自宅にいるかのように感じさせ、面倒を見てくれました。ツアー、地元の素晴らしい飲食店、ロジスティクスなど、素晴らしい体験で旅を充実させてくれました。休暇のほとんどの日、ホテルからスクーターをレンタルしましたが、それだけの価値がありました。通りの向かい側の方が安いことは分かりましたが、ホテルでレンタルする便利さが気に入りました。ホテルの食べ物や飲み物はどれも美味しいですが、ビーチで飲食すると高くつくことがすぐに分かったので、ホテルでいつ、どれだけ食べるかを賢く選びました。これはロケーションの良さです。ホテルの立地は理想的です。ビーチ*****からそれほど遠くないからです。ビーチは車で奥へ進むほど渋滞がひどくなります。ホテルの美しさと細部は、風変わりなジャングルに住んでいるような気分にさせてくれます。トゥルムのビーチに泊まりたいと考えている皆さんにお知らせです。4月から11月頃は、トゥルムには大量の海藻が生え、海で泳ぐことはほぼ不可能になります。ホテルリート・アズールを含むホテルは、ビーチからできるだけ多くの海藻を取り除くよう最善を尽くしていますが、本当に大変なことです。残念ながら、暑さから逃れられる唯一の方法は屋外シャワーだけだったので、ビーチに座ることができませんでした。これもまた素敵なのですが、海ではありません。幸いなことに、トゥルムには他にも素晴らしいアクティビティがたくさんあるので、これが私たちの旅行に大きな影響を与えるとは感じませんでした。良い時期に旅行する人は、ホテルリート・アズールの素敵なビーチフロントエリアを楽しみにしています。全体として、私たちはこのホテルでの滞在をとても楽しみ、将来また戻ってくるのを楽しみにしています！皆さん、ありがとうございました！

It’s a shame that such a beautiful property with gorgeous beach is so purely run! Read other bad reviews re service, didn’t think it really could be a 1 star bad. Oh yes, it totally was! 1. To my surprise, the staff didn’t speak English. With the exception of a front desk employee. 2. We could not even order a meal! Hotel was very slow, no guests and still we had to wait on average 45 min. One night for 1.5 hours for a simple meal for 2. They encouraged to order online since there were no waiters to be found. But then no one replied to online orders either. Saw a guy from the kitchen cleaning sea weeds on the beach around lunch time, as a result, lunch order wasn’t placed. And it goes on and on. Found much better places outside the hotel to eat with very good service (ex. El Tabano 0.2 miles away). 3. Everything is overpriced which we already knew, so the expectation was to get at a minimum decent service so it is worth it. That did not happen. 4. Rude unapologetic unwelcoming staff. (Language barrier perhaps). Traveled to Mexico a number of times, to the Cancun area. Never had an issue! This was a weird place. I would not recommend it based on service.

Very nice room, comfy bed and hot showers! Lighting could be better in bathroom. Would like more normal food on menu. Drink prices very high. And you can take your own beer outside of your room.

Everything was perfect from the beginning to end. Our rooms were tidy and clean and also air conditioned. We had a jungle view room, on the treehouse. Our shower ran hot and cold water and was clean. No bugs, clean towels. The pool areas and the beach area felt clean and private. We heard music the first night but it stopped around 9 pm. We highly recommend.

Tulum is beautiful, and the hotel aesthetically is very nice. We had a bumpy check-in, but they did resolve the issue, so for that I was thankful. We booked an ocean view room, expecting an ocean view, but upon arrival, our room could only see a sliver of the ocean, more like a partial ocean view... This was quite disappointing for what we paid $$$. However, we went back to the front desk, and they gave us a new room with a much better view in the same room price. The room was okay itself, the bathroom had an odd stench, and there were lots of ants, in the bathroom, and also in the room near the fridge, and unfortunately, they got into our food in the fridge. All of Tulum is expensive, but I felt like what we paid for the room, it could have been nicer. Housekeeping only came around 4 pm, which was a bit frustrating. The food and drinks in the hotel are outrageously expensive. The first morning we wanted additional coffee than what was provided in our room, and it cost $30 USD for 2 small coffees and 1 juice. Later we went to the rooftop area, which is super cool, and got 2 palomas and it was $23 USD for 1 drink... I live in LA, and that seems high for LA, much less for Mexico... overall, the property was beautiful, the room was okay, and the staff was alright. If I return to Tulum, I will probably try to stay somewhere else.

This hotel was the perfect beach hotel. Steps from blue ocean, free beach chairs, cute area of beach road, several restaurants on property. 2 pools with views of ocean and sunset. The most comfortable bed and proper AC.

I cannot rave enough about this hotel. We extended our trip one night and our original hotel didn’t have availability (blessing in disguise). We booked Hotelito azul at an excellent rate and checked in. The level of care service and hospitality was unbelievable, coming from a less than desirable accommodation with the worst smelling bathroom and salt water to brush your teeth, we were relieved to walk into this little piece of heaven. Our hearts broke realizing we would only spend one measly night at Hotelito azul. This will be our go to for our next trip to Tulum! Run don’t walk to stay here.

Everything was amazing. Staff super friendly, they have 3 restaurants that can bring you food and drinks anywhere within the hotel , like on the beach, in the room, at the pool.. etc. they have a great rooftop with 2 pools and 2 bars. Everything was perfect!

Beautiful Oasis property in Tulum - staff was friendly and accommodating. Thanks for the memorable stay.