ホテル・シバリ・トゥルム - レストラン＆セノーテ・クラブ

"First of all the service was beyond bad, it’s as if the staff never communicated with eachother. Upon arrival, we got asked if we were celebrating anything, to which we said yes as it’s our fifth anniversary, and they said they would arrange a surprise for us the next day. We finished our stay without any surprise or acknowledgment as to what had happened, it was just forgotten. They would ask us every day if it was our first time at breakfast, ask about allergies and so on, which on your fifth day at the hotel makes it feel very impersonal. The hotel is also very restrictive in when you can use their amenities, which is laughable when they have no direct beach access. Their pool only opens 11am-6pm, their bikes (which are in horrible shape) can only be hired 9am-6pm…it felt like being at a school camp instead of an alleged 5-star hotel. You are stranded on a street with nothing to do, no signal outside of the hotel, no free beach access and a whopping $40 to get to the town center (which is a 15min drive away). To put the cherry on top, we got called to our room on our last night asking when we would like our bags collected for check-out, they said it was arranged…and it never was. We also never got asked if we had a nice stay upon leaving, nothing. They truly don’t seem to care. Honestly, save yourself the trouble."

トゥエルブ オクロック ラグジュアリーヴィラズ

ラ ヴァリーズ トゥルム, メンバー オブ スモール ラグジュアリー ホテルズ

"The hotel is located in the hotel area of ​​Tulum. There is a restaurant by the sea. You can enjoy breakfast, lunch and dinner while enjoying the sea breeze. The hotel service is very good. The staff can speak fluent English and the communication is super smooth. The service attitude of the front desk and restaurant waiters is very good. Of course, you are required to pay a 15% service charge when consuming in the hotel, which is all included in the bill. The hotel uses WhatsApp to communicate with customers. The hotel staff will respond to any questions as soon as possible, which is quite comfortable. The hotel is relatively small and the facilities are just so-so, but it is recommended to stay and enjoy the holiday home by the sea. The hotel is very close to Ahu Hotel. It takes 5 minutes by bicycle to see the famous Sculpture Mother Nature in Tulum. There is also a Starbucks next to it."

タゴ トゥルム バイ G ホテルズ

"Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind. What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return"

パチャ トゥルム ブティック ホテル

"可愛らしい小さなホテルで、快適な客室と素敵な家具が揃っています。ホテルは主要道路沿いにありますが、客室は裏庭にあるため、外の喧騒はほとんど気になりません。唯一残念なのは、もっと長く滞在できなかったことです。"

VR クラブ トゥルム リビエラ

"4つ星ホテルは、どこの真ん中でも3番の価値があります。大きな鶏で歩きます。ビュッフェがあるレストラン。周辺のお店はありません。必要な車。ビーチに日差しはありません。ビーチのホテル。これは唯一のポジティブポイントです。快適ですが、小さな部屋2人"

ホテル ミラム、ミシュラン キー ウィナー

パナシア コンド トゥルム

Secrets Tulum Resort and Beach Club

"リゾートは高級で、4日間滞在しましたがとても快適でした。ただ、お湯が出るまでに時間がかかりすぎるのが難点です（大きなマイナスポイント）。プールの水温が低く、暖房設備もないため、水が冷たすぎます。食事の選択肢は豊富で、サービスも良かったです。"

ゼンセス ウェルネス リゾート アンド ヨガ リゾート - 大人限定

"It does not worth the money and the stress caused by their incompetence! prices are fair and the nice hotel has potential but their customer service is absolutely disgusting! We checked out 2 days before because we felt unsafe and miserable. You can find better hotels in no time and we hope this review will help you during your stay in Mexico. Tulum is beautiful! :) (We did not pay too much attention to the bad reviews while choosing this hotel which we are regretting now ) this was our experience, the staff does not take the responsibility for their mistakes but they blame you to avoid problems!!!"

メゾン トゥルム

"バス停のすぐ近くにある、かわいらしいカラフルなホテルで、小さなレストランも併設されています。ギレルモさんは素晴らしいホストで、とても親切です。レストランで食べたものはすべて一流で、店員さんもとても親切でした。バス停やお店など、便利な場所が近くにあります。"

アナットタントリックブティックホテル

"見事な部屋!ジャングルの真ん中でバンという場所なので、虫やカエルなどがいるので、気をつけてください。 セノートのすぐ隣!高速道路にあり、どこにも歩くことができないので、かなり遠いので車やモトなどが必要です。 Theeeは小さなジャグジーとサウナで、彼らは高すぎる価格を請求しようとします....ホテルが持っている唯一のアメニティを考えると、これは無料であるはずです。 ベッドシーツは更新が必要で、汚れや傷があります。 私はまだそれが特に価格のために滞在するのに素晴らしい場所だと思います!"