Secrets Tulum Resort and Beach Club

The property was beautiful the valet staff are con artists along with the taxi companies they extort the tourists for short taxi fairs. The sales staff pressured us in attending a UVC vacation club. A total scam and loss of valuable vacation time. I am very disappointed in the secrets property as a whole. my swim up pool never got any sun throughout the day the pool was freeezing so a waste of money to pay for swim out pool. The hotel provided a useless voucher for discounts but you have to spend more money to receive the discount. As far as enjoying the property they lack entertainment and bars are all hit and miss. Very poor service great looking property a lot to work on as a whole. Majority of the staff is rude and unprofessional demanding tips and making comments under their breathe I would not recommend this property and I would AVOID UVC SALES PITCH they sell you a dream BUT LOOK AT THE REVIEWS DONT FALL FOR THE SCAMS. GET UR TAXI PRICES IN writing bc they change them on arrival and force you to pay double. Overall bad experience would avaoid the sales team they appear nice but are vultures

Resort was amazing, spacious and clean. Staff from arrival to exit were friendly and helpful. Thank you Edel in lobby, Abraham, Hector and Yiytzah in market cafe. Always something to do transportation ready everytime to head to the beach or join in on a bike tour provided by resort. Coffee shop was delicious great taste and presentation!! We will be back as soon as we can!

Overall great property - beautiful esthetic and great staff. Pools are very cold and not heated, makes the swim out room not worth it during colder season. Some restaurant menu options still need work over overall the food was great with a large enough selection to come back multiple times. Would recommend longer operating hours for bars/restaurants, some things seemed to close too early and there is not much to do in the evenings.

Overall a great resort. Buffet could use a little improvement but the restaurants were really good. It’s confusing to get around but once you get a handle on it it’s good

Don’t even think going to this property, I’ve been to so many hotels in Mexico but this one was by far the worst in service and the worst food I ever had, this property is so unsafe, we were A group of 6 middle age and we had so many incidents, the property has so many unsafe narrow steps without any railings to hold. The service was truly terrible and the workers were all so rude, it took an hour every day for the car to take us to the beach with dirty old station wagons and each time we had to wait one hour to go and come back, it was the worst experience, I never left A review but I had to do it for this hotel.

The property was okay, not that exciting, but they needed more restaurants and more dining for guests with minimal food in in-room dining also. They also had fewer options. The bar closed at 11. Come on, you are in Mexico. I have been to so many times with different resorts and never had any issues with food. Also, pushing people to buy their membership is too much. Never coming back here

Staff was very nice and that is about it for the pros. Weird set up, very confusing to get around, too much sand at the pool area . Not a pleasing design. Very limited food options, breakfast buffet was super small. ALCOHOL IS A LOWEST QUALITY if you dont upgrade to a preferred club . BEACH IS 20 MIN AWAY WITH TRAFFIC!! Road to the beach is in a poor shape.Alcohol selection is horrible at the beach so is bathroom facilities . No section for the preferred guests. Outdoor restaurant is useless due to rain and mosquitos.

The staff were very accommodating and the food was great!!! Definitely will be back !!

Taxi will charge you what ever they want no flat fees example 3 min away drive was charged 50 usd one way for us but 11 usd for our friends, the manages in hotel are all in it, not the cleanest, food wasn’t real good same foods all the time, room service was