Best Western Tunica Resort

Just to be clear my review is not against Best Western in general just this location. Maybe I expected more since just 2 months ago we used another location that was beyond what we hoped for. However upon checking in the only thing that clerk went over with me was the no pet policy. I was never informed if breakfast would be available much less the time or where to find the breakfast area. I hardly ever need use of the iron in the room but this being a rare occurrence was let down when it wouldn't even turn on. Overall the room was very clean but I found that when I went to shower that the complimentary shampoo had to have been used before. It weighed much less than the conditioner and I was barely able to get a dime size drop out of it.

Check in time is 3 pm but when we arrived around 3:30 pm, no rooms were available and we had to wait about 15 minutes to check in. The room was ok-ish. There were cobwebs in most of the corners. No battery in the smoke detector and the bathroom floor was nasty in the corners. The heat/ac was either hot or cold, couldn't seem to regulate the temperature. The cable to the TV was damaged so TV reception was spotty at best. We reported all of this to the front desk. The breakfast was very minimal. There wasn't much of an offering.

Everything was fine except we couldn't understand the person on duty. She was there again the following morning when we went to breakfast and found the food was empty and there weren't any spoons available. I had to ring for her at the desk and she came out to BEGIN preparing more food. We left in disgust.

It was excellent. The room was clean and the bed was comfortable. The staff was very friendly and helpful.

ROACHES! Stay away from this place. The cleanliness of this establishment is awful. Had to be moved several times because of the lack of clean rooms and roaches. Ill never use this place again!

The first room smelled like mildew and the carpet and bugs were unbearable. I was moved to another room which the tub had not been cleaned. The hair in the drain was very noticeable. I had to clean the and free the drain of hair to keep from standing in someone else's filth in order to shower. The cleaning staff came into my room unannounced and cleared the room of all towels and did not supply clean towels. I had to go purchase towels since the clerk on staff did not have the authority or ability to supply me replace the towels in the room. This was my worst stay as I have stayed in in the hotel previously. The standards are poor and need to go back to Best Western Standards.

I did not like the fact that they did not come in and clean your room. Hot food was not hot they do not refresh the food. The milk set out the whole time till 9:00.

The only thing that bothered me was my room (118) was missing a hair dryer and the metal towel shelf was badly bent. These items need to be fixed.

Pool was unusable, nothing but green algae. "Full breakfast" was not so full. Only thing more than a continental breakfast was biscuits and gravy yet the site shows that plus eggs and sausage and bacon, which was one of the big reasons I chose this place. Complete misrepresentation of this property. Would not recommend.