I visited White City Resort with my family early May 2024. The welcome from the night receptionist wasn’t great, no welcome drink was offered, the hotel amenities weren’t explained to us and we weren’t given any all inclusive bands ( the next day we noticed other guests had bands). First impressions of the hotel was that it was clean and modern. Drinks- A mix of local and some branded drinks ( Gordon’s gin, Smirnoff vodka. Carlsberg on draft, Bailey’s) were included . A large number of the cocktails at the bars were also free. There is also a cocktail cabin near to the garden that sells premium cocktails for between 10 and 20 euros. I am unsure what the alcohol content of the all inclusive drinks was but I could drink all day and not feel like I’d had a drink and I’m usually a lightweight. The iced coffees and lattes at the bars were lovely. The beach bar which is located by the snack bar offers limited drinks , lager, hot drinks from a machine and soft drinks. ( no cocktails or spirits). There is also a Starbucks which is open 3 hours a day and is included on All Inclusive . As well as this there is a coffee shop where you can help yourself to hot drinks , biscuits and fruit. Ice cream is also served in this area for a few hours a day. The Patisserie is located at the lobby bar , there is a good selection of cakes, macarons . Animation staff worked hard and chatted to everyone. I am not really one for hotel entertainment so it was good that they were friendly but not overbearing. Reception staff were ok but I didn’t find them particularly friendly. When we checked out they didn’t ask us if we had enjoyed our stay Bar staff were all really friendly , worked tirelessly and are an asset to the hotel. Restaurant staff were friendly and served drinks to your table on an evening. At lunchtime they only served drinks if you tipped them. The chefs were also friendly even when I did raise issues with them on a number of occasions. There were a number of managers who walked around the hotel , they spoke to their staff absolutely terribly, if they behave like this in front of the guests I wonder how they treat them when we are not about. I have never been to a hotel and witnessed such terrible behaviour from managers towards their staff , they also never interacted with guests. The grounds of the hotel are lovely and there were plenty of sunbeds which were around the main pool, infinity pool, decked area by the sea, pier and beach. A large number of the sunbeds were also in the sun all day ( parasols were also available ) Food- I have left the worst until last. The hotel has a main buffer restaurant, a snack restaurant by the beach and Al a carte restaurants ( only one was open when we visited) Unfortunately this is the main issue with this hotel. The quality of the food was generally really good but the majority of the time it was cold. We honestly tried so hard to resolve this issue with the chefs who were really friendly an
自動翻訳