I tried for 2 days to reach the hotel management. We paid in advance for a ”premium double room”. The pictures of the room we were promised is not the room we got and all the room pictures they post are not as nice as any of the rooms I have seen. The first thing we noticed is the room smelled. I thought it smelled like sewage but my fiance says it just smells old. The room seems much smaller than what you see in the pictures and our room is not renovated, there is black mold in the bathroom, there is no safety deposit box as promised and the office does not offer one. There is no lock on the window. The hotel/staff is very noisy in the morning. The breakfast is adequate but not a ”buffet” as advertised. I also told them not to come into our room until we leave but as with everything else my request was ignored. I messaged the hotel twice before we arrived to arrange an airport pickup and 3 days later still no reply. Before we arrived they were trying to sell us tours. We ended up booking 1 tour through the hotel but they charged us 80 pesos more than they advertised and as it turns out the price the hotel charged us was 60% more than had we booked it direct with Monte Cristo Tours.
It's fine. The only thing I'll say is avoid breakfast buffet, it's all heavy and full of processed food and the things that are fresh were wilted and unappealing. Its also very expensive. For less money you can take a cab to and from the Mercado Juan Sabines and get a way better breakfast. They also don't ask before assisting you with your luggage, which we barely had. We then obviously felt obligated to tip since he yanked them out of the trunk of our cab before we were out of the back seat. We don't like our stuff being touched but at that point it was done. Won't stay here again.
旅先の様々な魅力を発見したいお客様に、エコ・シティ・ホテレスは最適です。エコ・シティ・ホテレスは、トゥストラ・グティエレスでも指折りの素晴らしい宿泊施設の内の一つです。当施設はエンジェルアルビノコルソ国際空港から約38kmの距離にあります。最寄の空港はエンジェルアルビノコルソ国際空港、当施設から約38kmと、便利な位置にあります。ノキス公園やTuxtla Gutiérrez Mexico Temple、Capilla Nuestra Señora de la Saludなど、周辺で多くの観光名所をお楽しみいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。お車をご利用のお客様は、トゥストラ・グティエレスの当施設提供の駐車場をご利用いただけます。