As a very frequent guest of this hotel over many years, I was disappointed to discover that the overall vibe had taken a rather sharp downturn since my last visit in October 2022. Given that I have had numerous excellent experiences in the past, however, I do not think it would be fair to speculate as to why this downturn has occurred, other than to acknowledge that it felt as though the employees were not their usual selves. Nevertheless, our stay this time was still enjoyable and a special mention must go to Raj at the front desk, who was fantastic as always. Also, we had a very pleasant encounter with Dot from housekeeping, who went out of her way to ensure that our room was serviced in time for our early return on one of the days of our stay. She was lovely and a pleasure to deal with. Employees like Raj and Dot really make this hotel what it is and I really hope that their contribution is properly appreciated by the powers at be.
Really enjoyed a few lunches at the hotel lately. We have a member of our family though who is Vegan and strictly dairy-free. It would be wonderful if the pub could consider some more Vegan-Friendly options on the menu as it would certainly provide us with a reason to return more often. In this day and age not everyone can eat meat or dairy. The Buddha Bowl is something healthier they offer and it was fresh and tasty. Unfortunately we ordered the Margherita Pizza on the Order At Table on mobile functionality it stated this Pizza came with Vegan cheese. We thought that was great. Of course the pizza came with regular cheese and I had to check with the staff who apologised and said that no, there was no vegan cheese on premises. They were very polite but it was disappointing that both the online menu was wrong, and that this fairly simple alternative wasn't on offer. Hopefully we see some more plant-based options on the menu in the future! The kids meals are great value.