Was very disappointed with the temperature of the pool. We were really looking forward to swim with our baby who loves the water but literally could not swim with baby at all as it was way too cold! Another issue and I would say main issue we had was the temperature in the room which seemed could not have been fixed. We had our baby in the bedroom sleeping with door closed only to find that it felt like a fridge and baby was cold as ice! They couldn't seem to fix this issue- they did bring a heater but baby was already cold as ice... This was vey upsetting and uncomfortable that just for once night stay we had to deal with HVAC and have maintenance attendants come in and out of our room multiple times. The best experience at this property was Hassina and the Breakfast attendant staff. Hassina was so sweet and thoughtful to bring me a bowel of fruit because it was all gone when I came down for breakfast and especially travelling with a baby this was so appreciated and her thoughtfulness to offer if I needed or wanted anything she can bring me! This was the best part of the stay!! THANK YOU HASSINA! So overall, unfortunately our night was completely ruined dealing with HVAC and the pool was not useable both days I have to give 1 Star for our stay at this property.
We were served by Natalia in the hotel restaurant and received immaculate service. Not often so people remember you but she 100% did Very nice and such a great server we were greeted with a smile and the best service you could ask for. Even though we only visit once or twice a year she knew exactly who we were. Thank you, Natalia
AAndrew MWhat a wonderful experience! Stayed 2 nights to go to Canada’s Wonderland and it’s my wife and 3 kids. Hotel was clean the staff were really friendly. Mohit was on the dining area and was extremely helpful and nice to our family! They offer a great hot breakfast. Will be back!