We booked two nights for Christmas 2023 and management blocked out a room with two queen beds and an accessible tub. Upon arrival we learned that our room had been painted and was not available. They did not have another room with two queens and an accessible tub. They also did not notify us before arrival so that we could possibly make other arrangements. We ended up in a room with two queen beds and a roll-in shower. The roll-in shower has no shower chair. The sink has no level surface, and there is no side table to put your stuff while getting ready. The door swings inward so far that it is very difficult to enter/exit and open/close the door. The queen beds take up most of the room in the sleeping area and there is not enough room to maneuver a wheelchair. There is a tall closet for hanging clothes but the doors swing outward so a wheelchair user is not able to open it. The rod to hang clothes is too high to reach. There are no drawers for storage anywhere in the room. Not related to ADA, the shades would not close all the way so there was about 2-3 feet of open window that was not covered. The mattress was not comfortable. The room does not have enough lighting and is too dark. Cosmetically, the hotel is older and has a lot of scratches and dents. It needs a lot more than a coat of paint. We have stayed in a lot of Holiday Inn’s and Express’s, and this was by far the worst. After notifying management, they credited a whopping $50 for our inconvenience. On the plus side, the food was good (they even had sausage gravy for the biscuits) and the staff was very friendly.
とても良い
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