ハンプトン イン ビクトリア(Hampton Inn Victoria)

The rooms while very spacious were rundown, the shower door kept coming off the track and the wall paper in the bathroom was horrible.

The room was clean and comfortable, good options for breakfast as all the grandkids found things they liked to eat, the front desk staff was very friendly and helpful.

My only complaint is the bathtub. It is slanted inwards from the sides. This configuration causes my ankles and knees and back to ache! Staff was very helpful and morning breakfast was much better than I expected!

Great and kind customer service. Beds are very comfortable, love my experience with this hotel.

Starting off, my reservation was messed up. I reserved two queen beds and got one queen bed. There was nothing they could do to resolve the issue because they were full. The lady at the front desk was kind and apologetic, but was unable to help and the manager was not around. The hotel overall was not very clean. Cigarettes littered the ground and the overall appearance was dirty / old. It was disappointing for a Hilton.

Staff weren’t friend and had no customer service skills.

I asked for a joining rooms, received an email stating there were none, so we asked to be next door to each other, even after a confirmation email stating that would happen we ended up down the hall from each other, i even showed the clerk the email and she searched - nothing was available. Not what we wanted at all, we had small children and really needed to be close.

Good location, helpful and cheerful staff, good accommodations. The entry is on a busy divided highway which made it difficult to access when traffic is backed.

Went because they had a pool and the pool was closed the whole time we were there,they failed to tell us until the second day that it was under renovation and wouldn't be fixed until a later date.