コンフォート ホテル トロンハイム(Comfort Hotel Trondheim)

The great and nice hotel

Greit mtp pris for overnatting. Men forferdelig å få rom med vinterdyner og uten mulighet til å åpne vindu annet enn ut i resepsjon. Glemte å spørre om det på forhånd. Fine rom og grei frokost

Jeg har bodd på dette hotellet jevnlig i 14-15 år det er det en god grunn til. Hotellet ligger utrolig bra til i sentrum. Det er helt fantastisk frokost og tilgang på kaffe for møter i lobby.

I recently stayed here for 10 days. The atmosphere is a bit like an upgraded Hostel, but with better food and rooms. Nothing wrong with that, there are different hotels doing exactly the same concept these days. Positive - Great location, nice breakfast, comfortable beds, big and quiet room, competitive price and smiley staff (but less helpful, see below) Negative - Was late and lost the first night without receiving any compensation or any other sweetener whatsoever (not even a free bottle of water) - There is no empathy or appreciation of the customer situation whatsoever (we would all like to arrive on time if possible). The hotel follows their contractual rules 100% (think public servants), is not willing to look for compromise solutions, doesn't want to think outside of the box for straight forward operational issues (such as a missing writing desk or chair, and is less willing to go the extra mile for a good customer experience. Also the hotel is a bit worn down and the room had some minor issues like a loose toilet seat, a door that not always locked automatically and blinking lights. Nothing major, but more attention to details would have fixed these ahead of the visit. Would I stay there again? Probably not, as I prefer a) a hotel that has better customer service at heart and is willing to go the extra mile if needed (which is often free). Also I like to feel assured that there is help at hand when unexpected issues arise (which they do from time to time).

Alt i alt et helt ok opphold. Stort pluss for god frokost. Minus for renhold på bad. Fant store svarte hår i dusjen og varmekabler virket ikke, så badet var iskaldt. Det pågår for tiden renovasjon på hotellet, men det plaget ikke nevneverdig. Tv er utdatert og har ingen mulighet for casting eller smart funksjoner. Wifi datt inn og ut. Har bodd på langt bedre hotell i Trondheim for samme pris.

Lite för lyhörd för min smak! I rummet bredvid smsades med vibration, som jag hörde hela natten , 3-4 sms / minut.

Chambre si ridiculement petite qu’on y peine à ouvrir la valise, pas de service de la chambre sauf si on le demande, problème de plomberie : mauvaise distribution de l’eau chaude et froide. Petit déjeuner très varié mais pas trop qualitatif : pas d’expresso ou capuccino.

Renhold ok. Bodde bare tre netter. Trivelig betjening. Gode og varierte frokostretter. Sentral beliggenhet. Kommer gjerne tilbake!

Annonserte frokost på skjerm kl 0630, men sa muntlig i resepsjonen at det var kl 0700. Bestilte derfor early-bird frokost kl 0630, men det var ikke satt fram da vi kom ned. Det ble dermed en svært begrenset frokost.