エクステンデット ステイ アメリカ スイーツ バージニア ビーチ インディペンデンス BLV(Extended Stay America Suites - Virginia Beach - Independence Blvd)

The room was very run down. It was clean but there was part of the door that was broken, the bathroom door was broken. The shower had multiple spots of missing caulk and there was lots of damage and missing tiles. My room key kept not working and I had to go down to the desk multiple times to get access to my room. I was in town for a funeral and it was a terrible place to try and decompress and relax after dealing with arrangements from out of state.

When I checked in, the woman at the counter was rude and short, seemed like she had better things she wanted to be doing. I get to the room, and the smoke detector’s low battery chirp is going off, I inform the front desk again getting attitude from the woman at the counter, and was basically told there was nothing going to be done about it.

Ive stayed at this hotel several times and its always been a positive experience. Staf is friendly, rooms are clean and location is somewhat quiet (occasionally a loud vehicle or 2). Mattress isnt so good for my back but thats my issue, may be just fine for others.

We literally had no other alternatives at 2:20 a.m. on 9/16/2023 but to reserve a room at the Extended Stay in Virginia Beach, Va. I reserved and paid for a queen bed and non-smoking room. The Extended Stay website clearly states their rioms are a non-smoking. Our room had a double bed and reeked of cigarette smoke. Being that we attempted to check in early at our arrival time of 4:40 a.m., we were charged an additional $130 for a little more than 8 hours extra. After contacting **********, they did secure a refund of the early check-in fee. I was also not offered a military discount on the ********** website nor at the front desk. I am satisfied with the refund processed by **********, but extremely disappointed by Extended Stay.

Mold in the AC, dead roaches stuck into the floor in the bathroom, carpet was wet (indicating mildew) and constant sirens along the street (admittedly not the hotels fault) made it uncomfortable/difficult to sleep. This hotel costs far too much per night for these issues. Pillows were quite good and if cleaned and the carpets are changed or deep cleaned it could be a much nicer place to stay.

Did Not Give Out Extra Towels, Ran Out Of Towels And Washcloths, Room Had Bad Smell, No Elevator, Property Was Dirty. Room Was Not Clean.

Honestly seemed clean on first entrance but then we found dead roches in the bathroom and the areas around the hotel were concerning and really beat up and dirty

The front staff were rude, trying to wait on too many people at once instead of finishing with 1 first. Upon requesting to stay an additional night the rate quoted was twice as high as the 2 previous nights. People linger around the property making it feel unsafe. There are no elevators. We will nnot stay there again.

They dont clean under the bed room was filthy