これは私たちの特別な休暇の場所です!夫と私は結婚20周年を祝い、私たちはいつもこの同じレジデンスインに滞在し、滞在を完全に楽しんでいます!とても親切でいつも温かく迎えてくれた「Talkin Ms Terrie」に特に感謝します。私たちをチェックインしてくれたフロントデスクの女性、とてもフレンドリーで、すべてのスタッフに感謝します。これらのボンボイメンバーの20周年を思い出に残るものにしてくれたレジデンスインに感謝します!
Friendly staff. Comfy bed. First floor room with patio access to the pool. Small quaint pool well maintained. Nice shaded outdoor seating area with a grill we did not use. Walking distance to everything we wanted to do. Was looking forward to walking the river trail but didn’t make it this trip. Will return.
LL5178JEmikekMy wife and I stayed here three nights while visiting Waco. We had a nice clean room with a good size fridge. Breakfast was sandwiches, which is different but not bad at all. I highly recommend the sausage egg and cheese on a jalapeno biscuit. Yummy. Plus the location was perfect for what we wanted to do.
I never leave poor reviews but I felt I needed to this time. Our family stays in Holiday Inn’s all the time and all over the country. It is because this one was so below standard and our experience was so poor that I needed to let others know so they can made an informed decision on whether to stay at this hotel. When I booked our two rooms for multiple days I specifically asked if they had a pool. The representative making the reservation said yes there is a nice pool at this hotel. When we arrived there was a sign on the counter stating the pool was closed due to remodels. The clerk did say that we could use the pool at the hotel next door but it was an outdoor pool and it was February (45 degrees outside). We get to our rooms and in one room the tv did not work. They did finally move us but we wanted adjoining rooms because we were there as a family. After a long day of driving we all wanted a hot shower but the hotel has turned down the hot water in the bathtub and the water was barely warm. After my wife and daughter got out of the shower they made me turn up the heater because the shower made them so cold. BTW the sink had hot water. Lastly, see other review on the breakfast. The first morning we ate there but subsequent days we went out and paid for breakfast. The hotel looks nice and clean but has significant issues, especially at $130 a night.
I am a Hilton member and usually only stay at Hilton properties, however, when I tried to check in to the Hilton property down the street, I was treated very poorly by the front desk clerk, so much so that I ended up sobbing and left my paid reservation to go down the street and stay at another property. I stopped at the Comfort Inn and Suites to see if they had availability. I was very warmly greeted by Tara who was extremely engaging and kind. When checking in, I was still so emotional about the event that had happened at the previous hotel that I started sobbing. Tara came around the desk and hugged me, encouraged me, and immediately got me checked into the hotel. I had never stayed in this hotel chain before but the room was so spacious and clean! The bed was so soft. There was no noise from the interstate or other rooms. I had a much needed rest. The next morning, I was greeted by the kindest women who were working the breakfast area. I don't remember the workers name, but in conversation, she mentioned her son, Galveston. As I went to check out, the pool maintenance guy was standing near the front desk and he engaged in some lighthearted conversation. Tara was still working the front desk when I went to check out. I thanked her for taking such good care of me and giving me the most amazing customer service the night before. She hugged me again and told me she hoped I have a safe trip home and encouraged me once more. Her kindness to me meant so much. It didn't feel like she was doing it because it was her job but because she really did care. My experience with everyone of the staff members at this hotel has caused me to change my loyalty membership from Hilton to Choice Hotels. The compassion and kindness shown to me was unmatched from anywhere else I have ever stayed. This staff makes you feel valued and it feels like seeing family when you walk in. I was so impressed by the service that I called the GM, Melody Hargrave, and was treated as equally kind. This really was the best experience after a long, tiring, and emotional day the day before. If I ever go to Waco again, this is where I will stay!
I'm going to try to keep this short. *read ending regarding illicit/illegal behavior* So I checked in, received a key card for my first room but it was occupied since the door wouldn't open. Went back for a second key card, let the staff know, they apologized and gave me the second key card and AGAIN it was occupied but this time I walk in and a man was pooping. After apologizing, I went to complain to the front desk. The young girl at the front was polite and apologized. I kindly requested to cancel my reservation and was told I would get a different room instead. At that point I asked to please have my reservation cancelled. She stated I would have to speak to management. The manager/owner Bob came out and said no to my request regarding the cancellation. When I insisted he stated, ”no room! No reservation! Leave!!!”Therefore, I called the police due to his hostility and the need for this to be reported so that I could receive a refund since he was refusing to de so. Per police, this motel/hotel has been under investigation for illicit/illegal behavior and has changed it's name as well as management three times in the past three months. Soooo,with all that being said please save yourself the safety risk, headache and unprofessionalism. I wouldn't trust my kids or family here EVER. Had to give one star in order to post this. Otherwise, I wouldn't rate it even one star. Also, the hallways smell of mildew.