I didn’t have much expectation given the review. But it’s very good for its price. It is still a very basic hotel.
No noise, bathroom is clean.
Spacious room.
Building old and in need of renovations. No parking for all the guests and if you lucky to get a parking it’s $50 per day!
Restaurant fully booked both nights…
No hot water in the shower had to go find a Manager to assist.
Overall Not bad, but not what we expected from the pictures on the website
A great stay - in a great area. The staff were all amazing - so helpful and deserve a special mention. The room was spacious - a great bed - there were minor things like one coat hanger in the wardrobe and no coffee sachets (we would have asked for some had we needed them). A grab bar over the bath/shower is necessary as the bath surface was slippery. We would definitely stay again. Our special thanks again to the staff who were really kind and helpful as my partner was not at all well - (a chair in the lobby would have been great - although one was produced on request).
The room was good, decent size , good facilities and right in middle of Wellington.It is a bit odd that front age on street is only a door wide and you catch a lift up to 4th floor reception and thence to room. No parking on site but thye provide space close by: however not easy to get cases from car down narrow steps and onto main street and back again.V convenient for all city centre attractions: TE Papa maybe 15 mis stroll along front: ferry port is not quite as close as it looks on map but still only 5 mins by car through city streets.
NNaenae418We have a blast, from the friendly staff, complimentary foods, the room and the aesthetic place. The location is good easy access for foods, entertainment and shop. We enjoy the breakfast it is worth it. A bit sad, the pool is not that well maintain during our stay. Next time, I hope how many people in the room equal to how many the toiletries (ex. Toothbrush) except for shampoo, body wash, conditioner and hand wash. We’ll come again for sure and recommend to people who plans to have a trip in wellington. Hence, the place is warm and overall the facilities and services are the best.
ゲゲストMy stay was disgusting and the receptionist (manager) was rude, mean, dismissive and argumentative. She has no empathy, doesn't care, she acted like I was inconveniencing her by just checking in and checking out. She would stare at me with utter distain. No ounce of customer service skills. Then had the audacity to call me rude and told me to get people skills. I was merely reacting to her being nasty and my taking money. She has no professionalism what so ever constantly acts like she is annoyed. She acted like she owned me and was trying to be my mummy She yelled at me and stole my money. The accommodation is disgusting, I dont even know where to start Upon arrival I thought there was no one there, I was left standing there. I didn't realise the receptionist was in the office ignoring me until a lady with a duffle bag went into the office and I asked the lady if someone was there to which she said yes. So I went to pop head in to say hello and the receptionist set on me growling at me and being nasty telling me to get and go away. She was rude and treated me like a criminal during check in. The room was impossible to find but I found it eventually. She heartless and inconsiderate. It's not a hotel it's a hostel Upon check out the receptionist acted like she was pissed off that I wanted to check out. She growled me because I touched the reception desk, there was some old tape hanging off and I kinda played with it and she just kept growling me and yelling at me saying I was ripping it when I wasn't and she wouldn't let me speak or shut up. I had to yell over her to check me out. She refused to give my money back because there was a hair dye transfer from me bright red hair on a towel. I explained the dye is water soluble and it will wash out. Never mind that my makeup and mascara were on the towels. She staring yelling at me and would only give me 80 dollars in the end. She only gave it to me because I argued with her she was going to take the whole 100. I had folded the towels, emptied the rubbish wipes the floors. She had to unfold the towels like literally look through a customer's washing. She was looking for a reason not to give my money back. When I was trying to explain the room situation she yelled at me and talked over me I was just trying to have a discussion about the issues with the accommodation and she yelled at me and growled at me for not complaining sooner. I can actually raise an issue whenever I please. The fridge leaked in the middle of the night and I used a towel to clean that up. Out of courtesy I placed a towel on a pillow to sleep to avoid hair dye transfer. The room was gross the shared toilet and bathroom were gross there was urine on the underside of the toilets. The shared kitchen area was gross There's like a ventilation system above the bed covered with dust, grime and build up which fell on me and the bed so I pulled it away. No mirrors! The draws and furniture are so old and tatty and smell bad.