エクステンデット ステイ アメリカ スイーツ ウエスト パーム ビーチ ノースンT コーポー(Extended Stay America Suites - West Palm Beach - Northpoint Corporate Park)

Zachary, the evening clerk was the only positive thing I can say about this stay. He was extremely helpful, when I couldn't breathe in the first room because the air quality was so bad. The second room was much better. However, I was so happy I noticed the snot and mucus on the table before putting anything on it.

While front desk was really nice all around, the cleanliness of the rooms were unacceptable. Beds and linens were clean which is the most important to me. I stayed for 5 days and paid in advance so cancellation and refund was not an option since I booked through *******. Price for West Palm Beach was the best compared to other areas and places, however still over priced in my opinion. I did have to purchase my own Lysol wipes and Fabreeze freshener because the room smelled muggy and moldy. The air conditioners definitely need some cleaning. After I freshened up my own room I was more comfortable. Cooking stove and refrigerator worked as it should. The cleaning staff can definitely do much much better in cleaning because they do the bare minimum. I did find a few live roaches, but we are in florida. The only place i saw them was in the bathroom at night time. I just kept the light on the whole night and I stopped seeing them 😖. Everything overall needs updated and attention.

What was good. The room got nice and cold and the beds were comfortable. What was not great. Their idea of breakfast included is dry prepackaged muffins and instant oatmeal...thats it. I get there is a kitchen but wow. All the kitchen utensils, supplies, etc. you have to ask for. So if you needed a cup all of a sudden, forget it. We used the pull out couch...good thing we brought blankets because all they could supply us with was sheets. Not to mention the hallway smelled like pot. Won't stay there again.

Very good management and services talked to the front desk. Ms Sarah and Mr Max were very nice and patient to help me check in and around introductions.

the staff was unconcerned about my needs for a coffee maker or kitchen setup. and I killed 2 roaches in the room. I really like this chain, and prefer it when I travel, but this stay was terrible.

I love the fact that (a) to get to your room, you have to enter through either the hotel lobby or side doors. (b) there was an elevator on property (c) the handicap ground floor rooms are very large. (d) there is a washroom on the ground floor next to the lobby. (e) there is a gym on the ground floor next to the lobby. The hotel is close to I95 and fast food restaurants. I travel either solo or with my retired mom so one thing I did not like (and I know it's not the hotel's fault) is the fact that some of the guests looked suspicious which was made me feel a bit uncomfortable. For example, the first day we arrived for our three days stay, guests in two different cars sat and literally stared as we unpacked our van and headed to our room. We also didn't see any security guard throughout our stay, but we did keep in contact with the front desk agents who were very pleasant and helpful.

They charged me for the room and wouldn’t let me stay because they said we arrived too late. Then they made me rebook and pay 20.00 more before they would refund me. He said he wouldn’t refund until I paid for a new night. We were literally staying a few hours. They left us stranded and demanded we rebook at an additional fee in order to get a refund.

The price seemed right and we did view the room before we checked in; however after setting up and attempting to warm up the 60 degree room, we had no heat, we had to go to front desk to get blankets. What hotel doesn’t offer blankets in the room? Did I mention in the bathroom! Tv remote almost worthless. Complimentary breakfast was instant oatmeal, and coffee. This hotel is “one and done”! NEVER AGAIN.

They staff are always helpful to all my needs during my long stay