The hotel was excellent, when we first arrived the reception area was very busy, but the staff were very polite, and took the time to explain to each guest how to use the cards to the rooms. The room and hotel were very clean and smelt fresh, our room only had a shower, when i returned to main reception and asked for a room with a bath, Michael working at the main desk was very polite, friendly, well mannered and when above and beyond to find us a room that fitted our needs, our stay was very pleasant and because of Michaels professional attitude towards the guests we have already decide to return in the summer. so if you need a place to relax and enjoy WSM book this hotel, thank you to all the staff who work over the festive season. The hotel was good value for the money, and has a high recommendation from us if you are planning a vist to WSM, 7 minutes to the beach.
Disastrous first booking with trip.com! Travelled with my Daughter and her friend, arrived only to be told there was only a king size bed, room too small for the 3 of us. On booking, the search engine was defaulted to 2 adults, so this was amended accordingly. Thankfully there was a spare room.to accommodate at an additional cost of £30, oh and parking was £10! Not the budget stay I originally thought it to be. Please be careful.
Accommodation top class, clean, fresh, beautiful with attention to detail.