Residence Inn Saddle River

We arrived late one night for a two night stay but ended up switching hotels. There was no hot water and we went to the front desk person who told us they would “restart” the boiler. Still no hot water and the next morning, we checked again and the front desk staff said they were getting a new boiler but the engineer wasn’t available for another day. No apologies, no sympathy, just statements. On top of that, there were ants all over the kitchenette. The staff said we could switch rooms but all bottom floors might have ants. Most card readers outside of the buildings were damaged, ans inoperable so anyone could access each building.

I was very dissatisfied with this property. I generally travel at least one time per month Rooms were unsafe toilets were low and there were no grab bars. Grab bars in shower were not ADA COMPLIANT There was only 1 bar in shower which made it exceedingly difficult and unsafe Toilet tissue was not available. There were no cleaning services so the garbage is not removed additional garbage bags were not available. When I called the desk, they told me that they don’t clean rooms unless it’s a stay is more than five days and then I could obtain the garbage bags if I came to the office which was in another building. We are 77 and 80 years old respectively, I am disabled, and I was never informed that I had to go to a different building to obtain services and that the rooms would not be cleaned or at least trash removed. This property needs a great deal of improvement and I’m disappointed that I spent over 700 for this stay.

This Residence Inn is in need of some much needed updating. We had to switch from a studio with a separate bedroom to a room with no separation because only the bedroom area had any air conditioning. This is unacceptable in the middle of August. The breakfast area also was not air conditioned.

Omg...Everything was awesome. The staff was very friendly, especially the front desk staff. I was going through a situation because of a reservation error that another hotel messed up on. They were very empathetic, understanding, and helpful. Everything from the lobby to the room was very clean, fresh, and comfortable. The pool was great and I loved that there was games for the kids to play. The food was very tasty and the staff kept the area clean. I will definitely be coming back. Thank you for everything.

We love it there ! Wonderful staff and very helpful . Location perfect 👍 Rooms very big and clean . Kitchen perfect . Bed very good . Breakfast very very good !

There was rats and issues with the room and the customer service was disgusting. How a manger could listen to the issues I said including my kids eating food that the rats were in and not do anything besides call the cops on me for me being annoyed with how they treated us about the situation absolutely disgusting

Trash in hallway kinda smelled. No towels exchanged or garbage removed from room windows weren’t in tracks upon arrival. Had to reinstall them to close.

Had an attack of ants in the room that ruined all the food I prepped for the kids and it was all over my bag too. I complained but nothing was done so i left early. Also the room had a weird smell

The staff was just doing what they had to, no extra. The facility is a bit dirty and very old, not desirable for me to stay again.